Medical center representative vs patient access representative

The differences between medical center representatives and patient access representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a medical center representative and a patient access representative. Additionally, a patient access representative has an average salary of $33,603, which is higher than the $32,415 average annual salary of a medical center representative.

The top three skills for a medical center representative include patients, customer service and patient care. The most important skills for a patient access representative are patients, customer service, and medical terminology.

Medical center representative vs patient access representative overview

	Medical Center Representative	Patient Access Representative
Yearly salary	$32,415	$33,603
Hourly rate	$15.58	$16.16
Growth rate	-4%	-4%
Number of jobs	101,907	151,077
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 36%
Average age	40	40
Years of experience	4	4

What does a medical center representative do?

A medical center representative is in charge of providing assistance to patients, ensuring they get to receive prompt and efficient service. Among their responsibilities include answering inquiries, directing patients to offices, and addressing issues and concerns, resolving them promptly and efficiently. They may also perform clerical tasks such as processing insurance documents, responding to calls and correspondence, and maintaining records. Furthermore, as a medical center representative, it is essential to maintain an active communication line with staff while adhering to the company's policies and regulations.

What does a patient access representative do?

A Patient Access Representative is the first point of contact of a patient in a hospital facility. Among the duties include the checking-in and out of a patient, gathering a patient's information for the Doctors and Nurses to use, communicates with the patient's family or caregivers, and processes insurance billing. Most of the time, A Patient Access Representative encounters the critically ill or injured which is why one must possess great communication skills and compassion.

Medical center representative vs patient access representative salary

Medical center representatives and patient access representatives have different pay scales, as shown below.

	Medical Center Representative	Patient Access Representative
Average salary	$32,415	$33,603
Salary range	Between $19,000 And $54,000	Between $27,000 And $41,000
Highest paying City	East Meadow, NY	Springfield, MA
Highest paying state	Massachusetts	Massachusetts
Best paying company	HonorHealth	University of California, Berkeley
Best paying industry	Health Care	Health Care

Differences between medical center representative and patient access representative education

There are a few differences between a medical center representative and a patient access representative in terms of educational background:

	Medical Center Representative	Patient Access Representative
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 36%
Most common major	Nursing	Business
Most common college	New York University	University of Pennsylvania

Medical center representative vs patient access representative demographics

Here are the differences between medical center representatives' and patient access representatives' demographics:

	Medical Center Representative	Patient Access Representative
Average age	40	40
Gender ratio	Male, 33.9% Female, 66.1%	Male, 14.5% Female, 85.5%
Race ratio	Black or African American, 13.2% Unknown, 5.4% Hispanic or Latino, 18.6% Asian, 6.9% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between medical center representative and patient access representative duties and responsibilities

Medical center representative example responsibilities.

Follow policies and procedures to accomplish responsibilities including following HIPAA regulations.
Qualify in the application and use of ICD-9 and CPT codes relative to patient registration.
Read claims, CPT and ICD-9 codes to do an explanation of benefits, the company history cards and out-of-pocket expense.
Call points are hematology/oncology, infectious disease, renal transplant/urology and nuclear cardiology.
Operate within the laws of HIPPA.
Help set up protocol for LTM studies in Neuro ICU.

Patient access representative example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.

Medical center representative vs patient access representative skills

Common medical center representative skills

Patients, 28%
Customer Service, 13%
Patient Care, 11%
CPR, 7%
Surgery, 7%
Acute Care, 4%

Common patient access representative skills

Patients, 20%
Customer Service, 13%
Medical Terminology, 9%
Patient Care, 5%
Patient Registration, 5%
Insurance Verification, 4%

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Office and Administrative Industry
Medical Center Representative
Medical Center Representative vs Patient Access Representative

Updated January 8, 2025

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