Medical center representative vs patient care representative

The differences between medical center representatives and patient care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a medical center representative and a patient care representative. Additionally, a patient care representative has an average salary of $33,709, which is higher than the $32,415 average annual salary of a medical center representative.

The top three skills for a medical center representative include patients, customer service and patient care. The most important skills for a patient care representative are patients, patient care, and home health.

Medical center representative vs patient care representative overview

	Medical Center Representative	Patient Care Representative
Yearly salary	$32,415	$33,709
Hourly rate	$15.58	$16.21
Growth rate	-4%	-4%
Number of jobs	101,907	133,317
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	4	4

What does a medical center representative do?

A medical center representative is in charge of providing assistance to patients, ensuring they get to receive prompt and efficient service. Among their responsibilities include answering inquiries, directing patients to offices, and addressing issues and concerns, resolving them promptly and efficiently. They may also perform clerical tasks such as processing insurance documents, responding to calls and correspondence, and maintaining records. Furthermore, as a medical center representative, it is essential to maintain an active communication line with staff while adhering to the company's policies and regulations.

What does a patient care representative do?

PCRs (Patient Care Representatives) are given responsibilities like updating and verifying patient information after every visit, scheduling and reminding patients about appointments, and informing patients about delays and how long the estimated waiting times will be. They are also responsible for obtaining patients' personal information like their address, contact details, insurance information, and medical and surgical history. They must be able to communicate with patients, family members, and medical staff to give them all the information they need to treat the person looking for medical help.

Medical center representative vs patient care representative salary

Medical center representatives and patient care representatives have different pay scales, as shown below.

	Medical Center Representative	Patient Care Representative
Average salary	$32,415	$33,709
Salary range	Between $19,000 And $54,000	Between $27,000 And $41,000
Highest paying City	East Meadow, NY	Boston, MA
Highest paying state	Massachusetts	Alaska
Best paying company	HonorHealth	Massachusetts General Hospital
Best paying industry	Health Care	Technology

Differences between medical center representative and patient care representative education

There are a few differences between a medical center representative and a patient care representative in terms of educational background:

	Medical Center Representative	Patient Care Representative
Most common degree	Bachelor's Degree, 42%	Bachelor's Degree, 39%
Most common major	Nursing	Business
Most common college	New York University	University of Pennsylvania

Medical center representative vs patient care representative demographics

Here are the differences between medical center representatives' and patient care representatives' demographics:

	Medical Center Representative	Patient Care Representative
Average age	40	40
Gender ratio	Male, 33.9% Female, 66.1%	Male, 17.1% Female, 82.9%
Race ratio	Black or African American, 13.2% Unknown, 5.4% Hispanic or Latino, 18.6% Asian, 6.9% White, 55.2% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between medical center representative and patient care representative duties and responsibilities

Medical center representative example responsibilities.

Follow policies and procedures to accomplish responsibilities including following HIPAA regulations.
Qualify in the application and use of ICD-9 and CPT codes relative to patient registration.
Read claims, CPT and ICD-9 codes to do an explanation of benefits, the company history cards and out-of-pocket expense.
Call points are hematology/oncology, infectious disease, renal transplant/urology and nuclear cardiology.
Operate within the laws of HIPPA.
Help set up protocol for LTM studies in Neuro ICU.

Patient care representative example responsibilities.

Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
Interview patients to gather information pertinent to their Medicaid application.
Screen, identify, and enter ICD-9 coding from treatment record forms.
Maintain patient confidentiality and follow HIPAA rules.

Medical center representative vs patient care representative skills

Common medical center representative skills

Patients, 28%
Customer Service, 13%
Patient Care, 11%
CPR, 7%
Surgery, 7%
Acute Care, 4%

Common patient care representative skills

Patients, 25%
Patient Care, 13%
Home Health, 7%
Cash Management, 5%
Phone Calls, 4%
CPT, 3%

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Office and Administrative Industry
Medical Center Representative
Medical Center Representative vs Patient Care Representative

Updated January 8, 2025

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