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Medicare correspondence representative vs patient access representative

The differences between medicare correspondence representatives and patient access representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a medicare correspondence representative and a patient access representative. Additionally, a medicare correspondence representative has an average salary of $37,896, which is higher than the $33,603 average annual salary of a patient access representative.

The top three skills for a medicare correspondence representative include patients, appeals and customer issues. The most important skills for a patient access representative are patients, customer service, and medical terminology.

Medicare correspondence representative vs patient access representative overview

Medicare Correspondence RepresentativePatient Access Representative
Yearly salary$37,896$33,603
Hourly rate$18.22$16.16
Growth rate-4%-4%
Number of jobs28,554151,077
Job satisfaction-5
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 36%
Average age4040
Years of experience44

Medicare correspondence representative vs patient access representative salary

Medicare correspondence representatives and patient access representatives have different pay scales, as shown below.

Medicare Correspondence RepresentativePatient Access Representative
Average salary$37,896$33,603
Salary rangeBetween $29,000 And $49,000Between $27,000 And $41,000
Highest paying City-Springfield, MA
Highest paying state-Massachusetts
Best paying company-University of California, Berkeley
Best paying industry-Health Care

Differences between medicare correspondence representative and patient access representative education

There are a few differences between a medicare correspondence representative and a patient access representative in terms of educational background:

Medicare Correspondence RepresentativePatient Access Representative
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 36%
Most common majorBusinessBusiness
Most common collegeStanford UniversityUniversity of Pennsylvania

Medicare correspondence representative vs patient access representative demographics

Here are the differences between medicare correspondence representatives' and patient access representatives' demographics:

Medicare Correspondence RepresentativePatient Access Representative
Average age4040
Gender ratioMale, 24.6% Female, 75.4%Male, 14.5% Female, 85.5%
Race ratioBlack or African American, 10.4% Unknown, 4.9% Hispanic or Latino, 21.2% Asian, 6.2% White, 56.6% American Indian and Alaska Native, 0.6%Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.3% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between medicare correspondence representative and patient access representative duties and responsibilities

Medicare correspondence representative example responsibilities.

  • Manage CMS communications throughout the organization.
  • Follow specific HIPAA guidelines as set forth by company regulations.
  • Maintain, update, and review member files adhering to strict HIPPA guidelines.
  • Send high volume of written correspondence/affirmation letters to providers and patients.
  • Provide professional and confidentiality with patient information due to HIPPA regulations.
  • Assist with data reports by comparing enrollment error reports against system information along with CMS records to validate information accuracy.
    • Show more

Patient access representative example responsibilities.

  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
  • Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
  • Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
  • Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
  • Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
  • Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.
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Medicare correspondence representative vs patient access representative skills

Common medicare correspondence representative skills
  • Patients, 18%
  • Appeals, 9%
  • Customer Issues, 8%
  • CMS, 7%
  • Medicaid, 6%
  • Inbound Calls, 6%
Common patient access representative skills
  • Patients, 20%
  • Customer Service, 13%
  • Medical Terminology, 9%
  • Patient Care, 5%
  • Patient Registration, 5%
  • Insurance Verification, 4%

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Updated January 8, 2025

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