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The differences between noc technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc technician and a customer support technician. Additionally, a noc technician has an average salary of $45,884, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a noc technician include customer service, troubleshoot and network operations. The most important skills for a customer support technician are customer service, customer support, and SQL.
| NOC Technician | Customer Support Technician | |
| Yearly salary | $45,884 | $36,361 |
| Hourly rate | $22.06 | $17.48 |
| Growth rate | 5% | 10% |
| Number of jobs | 48,270 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Noc technicians and customer support technicians have different pay scales, as shown below.
| NOC Technician | Customer Support Technician | |
| Average salary | $45,884 | $36,361 |
| Salary range | Between $31,000 And $67,000 | Between $23,000 And $56,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Maryland | New Jersey |
| Best paying company | Duquesne Light Company | Adobe |
| Best paying industry | Professional | Technology |
There are a few differences between a noc technician and a customer support technician in terms of educational background:
| NOC Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 46% |
| Most common major | Computer Information Systems | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between noc technicians' and customer support technicians' demographics:
| NOC Technician | Customer Support Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.5% Female, 11.5% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |