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The differences between noc technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc technician and a technical support technician. Additionally, a noc technician has an average salary of $45,884, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for a noc technician include customer service, troubleshoot and network operations. The most important skills for a technical support technician are customer service, technical support, and patients.
| NOC Technician | Technical Support Technician | |
| Yearly salary | $45,884 | $40,210 |
| Hourly rate | $22.06 | $19.33 |
| Growth rate | 5% | 10% |
| Number of jobs | 48,270 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Noc technicians and technical support technicians have different pay scales, as shown below.
| NOC Technician | Technical Support Technician | |
| Average salary | $45,884 | $40,210 |
| Salary range | Between $31,000 And $67,000 | Between $24,000 And $64,000 |
| Highest paying City | Washington, DC | Philadelphia, PA |
| Highest paying state | Maryland | Pennsylvania |
| Best paying company | Duquesne Light Company | Ropes & Gray |
| Best paying industry | Professional | Finance |
There are a few differences between a noc technician and a technical support technician in terms of educational background:
| NOC Technician | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Most common major | Computer Information Systems | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between noc technicians' and technical support technicians' demographics:
| NOC Technician | Technical Support Technician | |
| Average age | 43 | 42 |
| Gender ratio | Male, 88.5% Female, 11.5% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |