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Office assistant and customer service vs customer service desk

The differences between office assistant and customer services and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an office assistant and customer service and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $31,405 average annual salary of an office assistant and customer service.

The top three skills for an office assistant and customer service include customer service, data entry and payroll. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Office assistant and customer service vs customer service desk overview

Office Assistant And Customer ServiceCustomer Service Desk
Yearly salary$31,405$34,599
Hourly rate$15.10$16.63
Growth rate-4%-4%
Number of jobs194,225233,256
Job satisfaction--
Most common degreeBachelor's Degree, 34%Bachelor's Degree, 32%
Average age4040
Years of experience1212

Office assistant and customer service vs customer service desk salary

Office assistant and customer services and customer service desks have different pay scales, as shown below.

Office Assistant And Customer ServiceCustomer Service Desk
Average salary$31,405$34,599
Salary rangeBetween $25,000 And $37,000Between $25,000 And $47,000
Highest paying CityElizabeth, NJAtwater, CA
Highest paying stateNew JerseyAlaska
Best paying companyMedlineSAIC
Best paying industryTelecommunicationManufacturing

Differences between office assistant and customer service and customer service desk education

There are a few differences between an office assistant and customer service and a customer service desk in terms of educational background:

Office Assistant And Customer ServiceCustomer Service Desk
Most common degreeBachelor's Degree, 34%Bachelor's Degree, 32%
Most common majorBusinessBusiness
Most common college--

Office assistant and customer service vs customer service desk demographics

Here are the differences between office assistant and customer services' and customer service desks' demographics:

Office Assistant And Customer ServiceCustomer Service Desk
Average age4040
Gender ratioMale, 17.4% Female, 82.6%Male, 28.8% Female, 71.2%
Race ratioBlack or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 21.8% Asian, 6.9% White, 54.3% American Indian and Alaska Native, 0.7%Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between office assistant and customer service and customer service desk duties and responsibilities

Office assistant and customer service example responsibilities.

  • Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
  • Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
  • Determine Medicaid requirements and eligibility.

Customer service desk example responsibilities.

  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Operate a POS system to itemize and complete customer front-end register transactions.
  • Ask to follow closing procedures of facility and close out POS system.
  • Organize activities such as science and math club, sports, art, and cooking.
  • Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
  • Process customer transactions and troubleshoot register issues.
    • Show more

Office assistant and customer service vs customer service desk skills

Common office assistant and customer service skills
  • Customer Service, 28%
  • Data Entry, 16%
  • Payroll, 4%
  • Schedule Appointments, 3%
  • Credit Card Payments, 3%
  • Front Desk, 2%
Common customer service desk skills
  • Service Desk, 20%
  • Customer Service, 17%
  • Strong Customer Service, 15%
  • Front Desk, 7%
  • Windows, 4%
  • Sales Floor, 4%

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Updated January 8, 2025

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