Office assistant and customer service vs receptionist/customer service

Differences between office assistant and customer service and receptionist/customer service duties and responsibilities

Office assistant and customer service example responsibilities.

• Manage on-site registration at events including management of volunteers, registration setup, and coordinate all registration logistics.
• Interact with individual customers and broker representatives by phone and email, providing excellent customer service to troubleshoot technical account problems.
• Determine Medicaid requirements and eligibility.

Receptionist/customer service example responsibilities.

• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
• Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
• Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
• Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.
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