Operating systems specialist vs technical support specialist

Differences between operating systems specialist and technical support specialist duties and responsibilities

Operating systems specialist example responsibilities.

• Manage integrated network connectivity, reporting, and troubleshooting including switch, router, and firewall connectivity to increase system stability.
• Diagnose and correct software and hardware problems for local and remote PCs and terminals.
• Provide in-house support for all PCs hardware and software, printers, fax machines and copiers.
• Identify and design solutions to complex problems and troubleshoot and repair networks, computers, electronics, and electrical.
• Identify and troubleshoot issues find in third party software's to ensure timely importing of report data resulting in execute margin.
• Assist in administration of SharePoint database.
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Technical support specialist example responsibilities.

• Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
• Manage all operating end-user software including JavaScript - updating/installing Java.
• Install, configure and manage proprietary applications on Unix servers.
• Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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