Post job

Operation support coordinator vs support manager

The differences between operation support coordinators and support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an operation support coordinator and a support manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $40,447 average annual salary of an operation support coordinator.

The top three skills for an operation support coordinator include phone calls, powerpoint and purchase orders. The most important skills for a support manager are project management, technical support, and powerpoint.

Operation support coordinator vs support manager overview

Operation Support CoordinatorSupport Manager
Yearly salary$40,447$90,297
Hourly rate$19.45$43.41
Growth rate12%6%
Number of jobs94,561172,628
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 51%
Average age4747
Years of experience66

What does an operation support coordinator do?

An Operations Support Coordinator is in charge of the operations within an organization. In this position, you are in charge of overseeing a task from start to completion, handing progress reports to the superiors, coordinating with vendors and clients on upcoming events, coming up with efficient coordination techniques, maintaining records on operations interaction, and generally helping the company achieve its goals in compliance with set privacy and safety framework.

What does a support manager do?

A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.

Operation support coordinator vs support manager salary

Operation support coordinators and support managers have different pay scales, as shown below.

Operation Support CoordinatorSupport Manager
Average salary$40,447$90,297
Salary rangeBetween $29,000 And $55,000Between $58,000 And $140,000
Highest paying City-Washington, DC
Highest paying state-New York
Best paying company-Meta
Best paying industry-Finance

Differences between operation support coordinator and support manager education

There are a few differences between an operation support coordinator and a support manager in terms of educational background:

Operation Support CoordinatorSupport Manager
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 51%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Operation support coordinator vs support manager demographics

Here are the differences between operation support coordinators' and support managers' demographics:

Operation Support CoordinatorSupport Manager
Average age4747
Gender ratioMale, 33.2% Female, 66.8%Male, 59.8% Female, 40.2%
Race ratioBlack or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.2% American Indian and Alaska Native, 0.6%Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7%
LGBT Percentage8%8%

Differences between operation support coordinator and support manager duties and responsibilities

Operation support coordinator example responsibilities.

  • Manage inventory to ensure accuracy between physical count and data in ERP system.
  • Set up and manage SharePoint sites to accurately and efficiently receive, process, and monitor dissemination of information and documentation.
  • Lead the new Medicare team.
  • Edit opportunities in CRM for account managers as needed.
  • Maintain employee database and files and assist with payroll processing.
  • Input and monitor schedules of staff into the KRONOS payroll system.
  • Show more

Support manager example responsibilities.

  • Lead the team to a successful ISO audit with commendation for processes and documentation.
  • Utilize AutoTask for managing tickets, field technicians, and scheduling POS installs with store owners or managers.
  • Manage dependencies for the build out, maintenance, and ongoing support of QA environments during the CME/NYMEX and CME/CBOT mergers.
  • Manage eight AS/400 and Unix lab technicians, responsible troubleshooting and maintaining the AS400 & UNIX systems that support customer functionality.
  • Manage payroll issues, authore and perform performance appraisals and disciplinary actions.
  • Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
  • Show more

Operation support coordinator vs support manager skills

Common operation support coordinator skills
  • Phone Calls, 11%
  • PowerPoint, 11%
  • Purchase Orders, 10%
  • Data Entry, 9%
  • Management System, 9%
  • Payroll, 6%
Common support manager skills
  • Project Management, 7%
  • Technical Support, 6%
  • PowerPoint, 6%
  • Windows, 6%
  • Logistics, 5%
  • Support Services, 5%

Browse office and administrative jobs