Operations associate vs operations representative

The differences between operations associates and operations representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an operations associate has an average salary of $52,703, which is higher than the $38,127 average annual salary of an operations representative.

The top three skills for an operations associate include customer service, sales floor and basic math. The most important skills for an operations representative are data entry, patients, and powerpoint.

Operations associate vs operations representative overview

	Operations Associate	Operations Representative
Yearly salary	$52,703	$38,127
Hourly rate	$25.34	$18.33
Growth rate	-8%	-12%
Number of jobs	70,275	75,789
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 57%
Average age	44	44
Years of experience	-	-

What does an operations associate do?

An operations associate is responsible for performing administrative and clerical tasks to support the organization's daily operations. An operations associate must have excellent organizational skills to perform various duties for different business functions under the supervision of an operations manager. Operations associates respond to clients' inquiries and concerns, prepare meeting reports, schedule appointments, assisting on payroll release, update employees' information on the database, process contract agreements, and help the senior management to identify business opportunities that would generate revenues.

What does an operations representative do?

As the name entails, an operations representative is responsible for assisting the operations managers. You will typically perform various tasks, including creating a customer database regularly, handling inquiries and office correspondence, and helping the operations managers in managing financial inquiries from clients. As an operations representative, you are responsible for attending meetings, assisting in strategic planning and implementation, and coordinating with other departments such as HR, marketing, and sales. You are also expected to identify areas of improvement and implement corrective measures.

Operations associate vs operations representative salary

Operations associates and operations representatives have different pay scales, as shown below.

	Operations Associate	Operations Representative
Average salary	$52,703	$38,127
Salary range	Between $28,000 And $95,000	Between $26,000 And $55,000
Highest paying City	New York, NY	New York, NY
Highest paying state	New York	New York
Best paying company	Biogen	Northern Trust
Best paying industry	-	Technology

Differences between operations associate and operations representative education

There are a few differences between an operations associate and an operations representative in terms of educational background:

	Operations Associate	Operations Representative
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	Western Carolina University	Western Carolina University

Operations associate vs operations representative demographics

Here are the differences between operations associates' and operations representatives' demographics:

	Operations Associate	Operations Representative
Average age	44	44
Gender ratio	Male, 50.2% Female, 49.8%	Male, 38.6% Female, 61.4%
Race ratio	Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4%	Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between operations associate and operations representative duties and responsibilities

Operations associate example responsibilities.

Demonstrate ability to manage and organize clinical setting for patients and families.
Meet minimum standards for compliance with AML laws and regulations.
Organize and complete online LTL shipment orders for customers and vendors.
Create new access, removing access, and act as SME for offshore staff.
Perform preventative maintenance, as needed, to assist in the achievement of SLA contractual requirements.
Communicate with LTL, TL carriers regarding billing/invoice, class, re weigh and other discrepancies.

Operations representative example responsibilities.

Manage current day workflow within internal SharePoint sites.
Manage the SharePoint solutions for project communication and project document repository.
Schedule appointments and notify patients of upcoming appointments, preform billing, patient registration, medical registration and insurance verification.
Greet patients and parents in courteous and consumer-orient manner, check patients into scheduling system and updates computer system information.
Implement customer, order management, and inventory PeopleSoft modules.
Write test scripts for PeopleSoft update, test new software, patches, and enhancements.

Operations associate vs operations representative skills

Common operations associate skills

Customer Service, 28%
Sales Floor, 16%
Basic Math, 14%
Portfolio, 13%
Work Ethic, 7%
Math, 6%

Common operations representative skills

Data Entry, 22%
Patients, 13%
PowerPoint, 6%
Moderate Supervision, 3%
Outbound Calls, 3%
Quality Standards, 3%

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Operations Associate
Operations Associate vs Operations Representative

Updated January 8, 2025

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