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The differences between operations support representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an operations support representative, becoming a service representative takes usually requires 6-12 months. Additionally, an operations support representative has an average salary of $39,977, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for an operations support representative include operations support, data entry and customer service. The most important skills for a service representative are customer service, client service, and patients.
| Operations Support Representative | Service Representative | |
| Yearly salary | $39,977 | $33,692 |
| Hourly rate | $19.22 | $16.20 |
| Growth rate | 10% | -4% |
| Number of jobs | 132,697 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
An operations support specialist is an administrative support role within operations and may cover roles like customer representatives or operations research analysts. You will be responsible for ensuring effective and efficient operations by reviewing and tracking processes and identifying problems. Within the larger operations team, operations support specialist assist in finding ways to improve processes. Operations support specialists work to optimize operations to better meet the needs of customers by assisting in information gathering and analysis.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Operations support representatives and service representatives have different pay scales, as shown below.
| Operations Support Representative | Service Representative | |
| Average salary | $39,977 | $33,692 |
| Salary range | Between $23,000 And $69,000 | Between $24,000 And $45,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Northern Trust |
| Best paying industry | - | Government |
There are a few differences between an operations support representative and a service representative in terms of educational background:
| Operations Support Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between operations support representatives' and service representatives' demographics:
| Operations Support Representative | Service Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 37.2% Female, 62.8% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |