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The differences between operations support representatives and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support representative and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $39,977 average annual salary of an operations support representative.
The top three skills for an operations support representative include operations support, data entry and customer service. The most important skills for a support lead are customer service, cash management, and POS.
| Operations Support Representative | Support Lead | |
| Yearly salary | $39,977 | $86,816 |
| Hourly rate | $19.22 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 132,697 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An operations support specialist is an administrative support role within operations and may cover roles like customer representatives or operations research analysts. You will be responsible for ensuring effective and efficient operations by reviewing and tracking processes and identifying problems. Within the larger operations team, operations support specialist assist in finding ways to improve processes. Operations support specialists work to optimize operations to better meet the needs of customers by assisting in information gathering and analysis.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Operations support representatives and support leads have different pay scales, as shown below.
| Operations Support Representative | Support Lead | |
| Average salary | $39,977 | $86,816 |
| Salary range | Between $23,000 And $69,000 | Between $63,000 And $118,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Apple |
| Best paying industry | - | - |
There are a few differences between an operations support representative and a support lead in terms of educational background:
| Operations Support Representative | Support Lead | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support representatives' and support leads' demographics:
| Operations Support Representative | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 37.2% Female, 62.8% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 10.3% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 57.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |