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Operations support specialist vs application support specialist

The differences between operations support specialists and application support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support specialist and an application support specialist. Additionally, an application support specialist has an average salary of $81,820, which is higher than the $44,233 average annual salary of an operations support specialist.

The top three skills for an operations support specialist include operations support, customer service and data entry. The most important skills for an application support specialist are application support, customer service, and troubleshoot.

Operations support specialist vs application support specialist overview

Operations Support SpecialistApplication Support Specialist
Yearly salary$44,233$81,820
Hourly rate$21.27$39.34
Growth rate10%10%
Number of jobs176,034118,322
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 63%
Average age4242
Years of experience22

What does an operations support specialist do?

The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.

What does an application support specialist do?

An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.

Operations support specialist vs application support specialist salary

Operations support specialists and application support specialists have different pay scales, as shown below.

Operations Support SpecialistApplication Support Specialist
Average salary$44,233$81,820
Salary rangeBetween $27,000 And $71,000Between $52,000 And $127,000
Highest paying CityNew York, NYCupertino, CA
Highest paying stateNew JerseyNew Jersey
Best paying companyKLAMeta
Best paying industryAutomotiveFinance

Differences between operations support specialist and application support specialist education

There are a few differences between an operations support specialist and an application support specialist in terms of educational background:

Operations Support SpecialistApplication Support Specialist
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 63%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Operations support specialist vs application support specialist demographics

Here are the differences between operations support specialists' and application support specialists' demographics:

Operations Support SpecialistApplication Support Specialist
Average age4242
Gender ratioMale, 44.0% Female, 56.0%Male, 61.6% Female, 38.4%
Race ratioBlack or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between operations support specialist and application support specialist duties and responsibilities

Operations support specialist example responsibilities.

  • Manage HTML developers to create and maintain FDIC Internet/Intranet.
  • Manage windows active directory, exchange, and file servers for user profiles and access.
  • Lead testing for all new store openings to ensure all POS and systems which support the retail team are fully operational.
  • Design and manage studies for alternative API qualification for commercial products.
  • Cable TV, Ethernet and phone cable runs and outlets
  • Load multiple versions of Linux onto multiple computers from scratch simultaneously.
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Application support specialist example responsibilities.

  • Help manage the design, development, and deployment of HL7 interfaces.
  • Lead, and manage CRM (Peoplesoft and Siebel) implementation technical teams on multiple engagements.
  • Assist users of varying PC and application skills levels and manage through a wide variety of customer scenarios.
  • Develop and automate network and mainframe system diagnostics as necessary using a variety of 3rd party software tools and utilities.
  • Develop and maintain existing Perl scripts to automate business process.
  • Manage multiple imaging-relate projects across both radiology and cardiology service lines, both inpatient and outpatient, to completion.
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Operations support specialist vs application support specialist skills

Common operations support specialist skills
  • Operations Support, 19%
  • Customer Service, 17%
  • Data Entry, 5%
  • PowerPoint, 4%
  • Technical Support, 3%
  • DOD, 3%
Common application support specialist skills
  • Application Support, 13%
  • Customer Service, 10%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Java, 4%
  • Application Issues, 3%

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