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The differences between operations support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support specialist and a client support specialist. Additionally, an operations support specialist has an average salary of $44,233, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for an operations support specialist include operations support, customer service and data entry. The most important skills for a client support specialist are customer service, client support, and client service.
| Operations Support Specialist | Client Support Specialist | |
| Yearly salary | $44,233 | $39,585 |
| Hourly rate | $21.27 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 176,034 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Operations support specialists and client support specialists have different pay scales, as shown below.
| Operations Support Specialist | Client Support Specialist | |
| Average salary | $44,233 | $39,585 |
| Salary range | Between $27,000 And $71,000 | Between $29,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | KLA | NTT Data International L.L.C. |
| Best paying industry | Automotive | Manufacturing |
There are a few differences between an operations support specialist and a client support specialist in terms of educational background:
| Operations Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support specialists' and client support specialists' demographics:
| Operations Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |