Operations support specialist vs operations engineer support

Differences between operations support specialist and operations engineer support duties and responsibilities

Operations support specialist example responsibilities.

• Manage HTML developers to create and maintain FDIC Internet/Intranet.
• Manage windows active directory, exchange, and file servers for user profiles and access.
• Lead testing for all new store openings to ensure all POS and systems which support the retail team are fully operational.
• Design and manage studies for alternative API qualification for commercial products.
• Cable TV, Ethernet and phone cable runs and outlets
• Load multiple versions of Linux onto multiple computers from scratch simultaneously.
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Operations engineer support example responsibilities.

• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Respond within SLA's to customer tickets.
• Perform administrative tasks for internal tools, Wikis, and SharePoint.
• Guide development and evaluation of Cisco VPN solutions to guarantee accurate migration into mobile clients.
• Perform external and internal DNS configuration and management tasks, NIS server maintenance and propagation tasks.
• Input entries into database, create timely reports, & monitor system for new orders or changes.
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