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The differences between operations support specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $44,233 average annual salary of an operations support specialist.
The top three skills for an operations support specialist include operations support, customer service and data entry. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Operations Support Specialist | Senior Support Specialist | |
| Yearly salary | $44,233 | $106,515 |
| Hourly rate | $21.27 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 176,034 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Operations support specialists and senior support specialists have different pay scales, as shown below.
| Operations Support Specialist | Senior Support Specialist | |
| Average salary | $44,233 | $106,515 |
| Salary range | Between $27,000 And $71,000 | Between $71,000 And $159,000 |
| Highest paying City | New York, NY | Piscataway, NJ |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | KLA | Eclaro |
| Best paying industry | Automotive | Manufacturing |
There are a few differences between an operations support specialist and a senior support specialist in terms of educational background:
| Operations Support Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support specialists' and senior support specialists' demographics:
| Operations Support Specialist | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 44.0% Female, 56.0% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |