Operations vice president jobs in South Hill, WA - 967 jobs

A non-profit organization focused on social change is seeking a Vice President of Innovation & Social Entrepreneurship in Seattle. This leadership role involves developing strategies for new business ventures and partnerships to empower justice-involved individuals. Candidates should possess substantial leadership experience and a strong alignment with the organization's mission of equity and inclusion. Competitive compensation ranging from $211,000 to $303,000 is offered, along with comprehensive benefits. #J-18808-Ljbffr

SCI, the Leader in Real Estate Executive Search, has been retained to recruit an Executive Vice President of Property Management for a leading multifamily investment and operating company with nearly four decades of proven success across design, development, construction, and asset management. The EVP of Property Management will set the strategic and operational direction for a growing portfolio of owned and third-party managed assets, driving performance, profitability, and portfolio growth while fostering a culture of excellence across the organization. This is a rare opportunity to join an established, well-capitalized company and play a pivotal role in shaping its next chapter of success. Key Responsibilities Lead and scale the property management platform across a diverse multifamily portfolio Drive operational efficiency, asset value, and resident satisfaction Partner with the CEO and Executive Chairman to align strategy and growth initiatives Strengthen third-party client relationships and business development Mentor and inspire a high-performing management team Ideal Candidate 15+ years in multifamily property management, including 10+ in senior leadership Proven record of maximizing performance across owned and fee-managed assets Strong financial and operational acumen Strategic, growth-minded leader with exceptional communication skills

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com. Job Description As the Vice President of Search at Razorfish, you will be responsible for setting the strategic vision and driving the overall direction for our search marketing initiatives. In this senior leadership role, you will oversee all aspects of the search program for your specific set of accounts/clients, ensuring that high standards of client service, innovation, and performance are met across the organization. You will lead a team of professionals, fostering a culture of collaboration and excellence while leveraging emerging technologies and data-driven insights to optimize search strategies. Your leadership will be crucial in positioning Razorfish as a thought leader in search marketing, enabling clients to achieve their marketing objectives. Responsibilities Strategic Leadership:Develop and implement a comprehensive search marketing strategy that aligns with client needs and industry best practices, ensuring Razorfish remains at the forefront of digital marketing. Performance Management:Monitor, analyze, and report on search campaign performance, providing executive-level insights and recommendations to enhance ROI and effectiveness. Innovative Culture:Foster a culture of innovation and experimentation within the search team, encouraging the adoption of the most effective technologies, including AI and automation, to improve efficiency and campaign outcomes. Client Relationship Management:Build and maintain relationships with key clients and stakeholders, serving as a trusted advisor to understand their objectives and deliver tailored search solutions. Cross-Functional Collaboration:Collaborate with other departments, including media, creative, and analytics, to ensure cohesive digital marketing strategies that integrate search with broader marketing efforts. Talent Development:Mentor and develop senior team members, providing guidance in their professional growth and encouraging a collaborative and high-performing team environment. Thought Leadership:Represent Razorfish at industry events, conferences, and webinars, sharing insights and contributing to the agency's reputation as a leading voice in search marketing. Business Development:Identify new business opportunities and collaborate with senior leadership to develop strategic proposals that expand service offerings and drive revenue growth. Trend Analysis:Stay updated on industry trends and shifts in consumer behavior, ensuring the search strategy evolves in response to market changes. Qualifications 10+ years of experience in Search Engine Marketing (SEM)and digital marketing, with a proven record of successful strategy development and execution. 5+ years of leadership experience, demonstrating effective management of diverse teams and driving high-performance outcomes. <> Strong client-service orientation, with the ability to build and sustain strategic client relationships and ensure their satisfaction. Exceptional analytical skills, with the ability to derive insights from data and apply them to improve campaign performance. Comprehensive understanding of how digital marketing strategies work together, including organic search, social media, and paid media. Proficiency in advanced analytics tools, Python, AI technologies, and Microsoft Office Suite, particularly Excel. Strong communication and presentation skills, with the ability to articulate complex ideas to both internal teams and external stakeholders. Proven track record in business development, contributing to agency growth through strategic initiatives and partnerships. Innovative mindsetand commitment to leveraging the latest technologies to optimize search marketing strategies. Passion for mentoring and talent development, fostering a culture of continuous improvement and knowledge sharing. Additional Information The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include: Paid Family Care for parents and caregivers for 12 weeks or more Monetary assistance and support for Adoption, Surrogacy and Fertility Monetary assistance and support for pet adoption Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance Tuition Assistance Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more Matching Gifts programs Flexible working arrangements ‘Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) Business Resource Groups that support multiple affinities and alliances The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you require accommodation or assistance with the application or onboarding process specifically, please contact *****************************. All your information will be kept confidential according to EEO guidelines. Compensation Range: $146,490 - $220,440. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Companyates the application deadline for this job posting will be 1/26. #J-18808-Ljbffr

A leading facilities management company is seeking a Vice President of Global Accounts to oversee national and global relationships while developing leadership strategies and driving business growth. The role demands extensive experience in negotiation and relationship management, with responsibilities including mentoring teams and analyzing business performance. This executive position offers annual compensation of $200,000 - $250,000 and requires regular travel. #J-18808-Ljbffr

A pioneering aerospace manufacturer is seeking a Director of Mission Management for New Glenn in Seattle. This leadership role involves managing complex aerospace projects, enhancing operational efficiency, and leading a skilled team to ensure the successful launch of payloads. Ideal candidates will have over a decade of experience in aerospace and proven leadership skills. This opportunity focuses on fostering a culture of continuous improvement while ensuring customer satisfaction and operational excellence. #J-18808-Ljbffr

A data center solutions provider is seeking a Director of Capacity Engineering to lead server rack integration across their global footprint. Responsibilities include overseeing customer onboarding, managing the lifecycle of physical capacity, and collaborating with cross-functional teams to enhance operational excellence. The ideal candidate will have over 12 years in data center operations and a strong technical background. The expected salary range is $180,000-$225,000, along with comprehensive benefits including 100% employer-covered health insurance. #J-18808-Ljbffr

Gryphon Oakwood are currently working on a Director of Service Operations to lead and optimize all aspects of the service business for a leading mechanical contracting and service organization with a strong reputation across the Pacific Northwest. Specializing in HVAC, plumbing, refrigeration, and sheet metal systems for industrial and commercial facilities. The ideal candidate will have experience in driving operational excellence, financial performance, safety, collaboration, and innovation. Qualifications 5+ years of progressive leadership experience in mechanical contracting or building services (HVAC, plumbing, refrigeration, or related fields). Proven track record managing large-scale commercial and industrial service operations. Strong financial acumen with experience overseeing budgets, forecasts, and P&L performance. Excellent leadership, communication, and team development skills. Ability to think strategically while executing tactically in a fast-paced, dynamic environment. Proficiency in service management software and operational technologies. Bachelor's degree in Business, Engineering, or a related field preferred; equivalent experience considered. Key Responsibilities Provide strategic leadership and direction for all service operations across HVAC, plumbing, refrigeration, and sheet metal divisions. Oversee day-to-day service delivery, scheduling, dispatch, maintenance contracts, and emergency response operations. Drive operational efficiency through process improvement, technology integration, and resource optimization. Manage P&L performance, develop annual budgets, and ensure profitability targets are met or exceeded. Lead, mentor, and develop a team of service managers, technicians, and administrative staff. Collaborate with sales and project teams to ensure seamless coordination between service and construction divisions. Foster a safety-first culture and ensure compliance with all regulatory standards and company policies. Build and maintain strong relationships with key clients, vendors, and partners to ensure superior service quality and customer satisfaction. If this role is of interest please reach out to Edward Davey (*******************************)

A major Telecoms Network company is seeking a seasoned sales professional to drive network automation sales to Tier 1 and Cable businesses across North America. The ideal candidate will have 8+ years of experience in software technology sales, a strong ability to build relationships with CxO-level customers, and a demonstrated ability to lead complex deals to closure. This role entails significant travel and collaboration with internal stakeholders to achieve revenue targets. #J-18808-Ljbffr

CEO - Industrial Automation Business - Growth and Expansion - Private Equity Our client is a highly profitable industry leader in a niche industrial automation sector with a history of product innovation and customer satisfaction. This entrepreneurial business serves a blue-chip customer base and is seeking an experienced and driven Chief Executive Officer with demonstrated success supporting significant growth and innovation with lower middle-market businesses. As CEO you will ensure the quality and efficiency of operations and the ongoing vitality of the company's go-to-market strategy. You will partner closely with the investors and set strategic direction focused on scalable growth while strengthening operational capabilities. You will bring market acumen and the ability to develop and drive an effective Sales and Marketing organization with innovative market-leading capital equipment product lines. This position requires a cross functional leader capable of maintaining a strong company culture while leading the business to the next level. The ideal candidate will have experience introducing automation equipment or conveyorized systems to support industrial manufacturing and capital equipment serving B2B customers. This is a fantastic opportunity at a pivotal moment in the company's history to take the reins of an industry-leading manufacturer and offers a highly attractive compensation package including base salary, bonus and compelling equity incentives.

A leading infrastructure development company is seeking a Director in Global Electrical Category Management. The role involves leading procurement for electrical systems for large-scale data centers. Candidates should have over 7 years of experience, including procurement management, with a focus on mission-critical infrastructure. Excellent strategic and analytical skills are essential for success. Located in Seattle, WA, Denver, CO, or Alexandria, VA, the position offers an expected salary range of $180,000 to $225,000 plus bonuses. #J-18808-Ljbffr

CV Resources is partnering with a real estate investment and development firm in search for a highly skilled and experienced Operations Manager to support the growing operational demands of our property management platform. This role will be responsible for driving consistency, efficiency, and excellence across our portfolio, working directly with on-site teams and senior leadership. The ideal candidate brings deep operational knowledge of Yardi Voyager, RentCafe marketing, and property management finance, and will play a key role in systems training, compliance oversight, and customer experience. Key Responsibilities: Serve as a central resource and operational liaison between property sites and senior leadership. Support and train on-site teams in the effective use of Yardi Voyager, including leasing workflows, rent collection, maintenance, and resident relations. Lead deployment and optimization of RentCafe marketing, ILS marketing package levels and resident engagement tools. Monitor and support Yardi P2P procurement workflows, invoice processing, and vendor compliance. Review and ensure accuracy of financial reports, variance analysis, and assist with budget preparation and forecasting. Field and resolve escalated resident and client concerns, collaborating with site teams to ensure positive resolution and service recovery. Track and process utility bill-backs, including HOA reimbursement structures and commercial NNN reconciliations. Create, refine, and deliver training programs to upskill on-site staff in operations, compliance, and systems use. Monitor operational KPIs and compliance benchmarks across the portfolio. Support due diligence, onboarding, or transitions for new properties. Qualifications: Bachelor's Degree required (Business, Real Estate, Finance or related field preferred). Minimum 5+ years of experience in multifamily or mixed-use property management, with prior regional manager or senior property manager experience preferred. Expert-level proficiency in Yardi Voyager and RentCafe required. Strong knowledge of property operations, HOA pass-throughs, commercial lease structures (NNN/CAM reconciliations), and budget performance management. Exceptional analytical skills with advanced proficiency in Microsoft Excel (pivot tables, lookups, modeling). Experience with Yardi P2P or similar purchase order/invoice systems. Proven ability to train, mentor, and support site teams in fast-paced environments. Outstanding communication and problem-solving skills. Customer-service mindset with a focus on accountability and results. Entrepreneurial mindset to drive operational efficiencies and key performance indicators. Ability to multi-task in a fast-paced environment. Highly Organized with ability to develop and maintain standard operation procedures. Desire to help and service the team through training and mentorship. A team player who brings positive energy and leadership across departments. Comfortable in both strategic and hands-on execution roles

A leading CRM company in Seattle is seeking a Senior Director of Engineering to lead its AI Foundations team. In this role, you will focus on ML infrastructure and AI capabilities, ensuring the implementation of high reliability and security in AI systems. Ideal candidates should have over 15 years of engineering experience, including leadership in AI-heavy environments, and expertise in generative AI and ML frameworks. The position offers competitive compensation and an extensive benefits package. #J-18808-Ljbffr

A leading athletic apparel company is seeking a Director of Real Estate to oversee leasing activities for over 200 stores across the U.S. This role involves managing a team, leading negotiations, and developing strategic plans for real estate growth. The ideal candidate will have over 10 years of experience in retail real estate leasing and a strong leadership background. Competitive compensation package offered, along with relocation support and benefits. #J-18808-Ljbffr

Job Title Director of People About Read AI Read AI is building the storage of intelligence to drive the future of AI. Helping individuals and teams stay on track across meetings, email, messages, and every major productivity tool. We handle the mundane tasks like notes, scheduling, prioritization, and information sharing so people can focus on what matters. Backed by $81M from Smash Capital, Madrona, and Goodwater Capital, we're growing fast and looking for builders who want to shape the future of AI‑powered work. The Role Read AI is hiring a Director of People to build and scale our People and HR function as scale to match our adoption in‑market (#9 Enterprise AI startup as measured by Brex). You'll lead talent acquisition, HR operations, performance programs, and culture development. This is a hands‑on, high‑impact role where you'll design the foundational People systems for a rapidly scaling AI startup. Responsibilities Develop and execute a comprehensive people strategy aligned with Read AI's mission and growth objectives. Build and lead the People/HR function, including managing recruiting and office operations. Lead end‑to‑end talent acquisition, partnering with hiring managers to attract, recruit, and retain top talent. Develop scalable hiring, onboarding, performance, compensation, and engagement programs. Partner with executives on workforce planning, organizational design, and manager enablement. Oversee benefits, payroll, and multi‑state compliance. Drive culture, internal communications, and performance initiatives across the company. Use data and analytics to inform People strategy, decision‑making, and retention. Serve as a trusted advisor and coach to managers and employees at all levels. Qualifications Experience: Minimum of 8 years of experience in HR/People leadership, with a focus on SaaS or technology solutions. Track Record: Proven track record of building and scaling HR functions in high‑growth, early‑stage startup environments, including implementing processes and exceeding KPIs. Communication: Exceptional written and verbal communication skills, with the ability to influence and advise at all levels. Strategic Thinking: Strong business acumen and ability to align people strategy with organizational goals. Problem Solving: Demonstrated ability to design and implement effective HR programs and solutions. Collaboration: Demonstrated ability to work effectively in a cross‑functional team environment. Education: Bachelor's degree in Human Resources, Business, or a related field; advanced degree or HR certification a plus. Why Read AI? Innovative: We bring AI to the masses with proactive technology that acts as the ultimate AI assistant. Built on our proprietary, patented technology, Read AI takes notes, surfaces information, facilitates collaboration, and learns you, making individuals and teams more effective. We launched Operator to capture and analyze conversations wherever they happen: On the go, spontaneously, in your office hallway, and at a coffee shop. We've also introduced our new desktop apps for Windows and mac OS and our Android app, joining Read AI for iPhone and web. Massive Impact: AI's greatest impact will be on the ability to allow people to do more, taking away mundane tasks, and guiding them to the next best action. Growth Opportunities: Read AI is the fastest growing AI‑copilot and meeting notetaker in history, and is one of the leading AI companies in the world, adding more than 1MM new customers every month. The company raised Series A and B in 2024, also was recognized as a Top Startup in Seattle by LinkedIn (2025), also notably a Top Company To Watch in 2025 by Inc Magazine, and is one of the top AI companies in demand by startups according to a16z. Leadership: Learn more about CEO and Co‑Founder David Shim in this Fortune Good Life profile and listen to him share his vision for AI Agents, Digital Twins and the Future of Work. CTO and Co‑Founder Rob Williams was recently anointed as one of the most disruptive leaders in AI. For more on our technology, Co‑Founder and VP Data Science Elliott Waldron goes behind‑the‑scenes on our patents and models in this tech brief. Collaborative Culture: Work in a supportive and collaborative environment with a diverse and talented team. Compensation The annual base salary for this position ranges from $140,000 - $190,000 plus equity and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer low deductible health plans, as well as flexible time away and family leave programs. Legal and Eligibility Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr

Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Summary The primary role of the Commercial Operations (CommOps) Manager is to oversee the total order lifecycle for the site. The CommOps Manager will be responsible to direct sales, customer service, and project management teams to process orders, communicate with customers, and work with internal stakeholders efficiently and effectively. They will work closely with the engineering, production, and transportation teams to resolve any customer service, schedule, or contract issues. The CommOps Manager will also work with regional finance and the credit and collections team to help resolve any payment disputes or past due customers. Job Location This position will be based in Auburn, WA. Job Responsibilities Build & lead commercial team to effectively manage the customer experience; oversee quoting, order management and fulfillment, and customer service standards. Understand order-to-cash cycle and take ownership of monthly financial goals Develops, implements, and streamlines processes to manage sales orders Effectively forecast shipments on a monthly, quarterly, and annual basis Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams. Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs Works closely with other departments to drive schedule attainment and resolve customer service issues Proactively minimize, respond to, and negotiate escalated customer back charges Manages the change order process to minimize project scope-creep Assumes overall responsibility to deliver orders on-time and on budget Works closely with Production, Warehouse, Procurement & Sales teams to develop and participate in an effective S&OP process Other duties as assigned. Job Requirements BS degree or equivalent industry experience required; MBA preferred 5 + years sales and/or operations management experience in industrial or construction environment preferred Demonstrated ability to read and understand blueprints and contracts Strong business and financial acumen that translates to sound, profitable sales, and business decisions Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software. Process improvement or lean manufacturing certification is preferred Job Compensation Target yearly salary is $110,000.00 to $120,000.00 Target yearly bonus is 15% Vacation hours of two weeks per year Sick leave benefits up to 56 hours per annum 401k plan Short-Term and Long-Term Disability benefits Eleven paid holidays per year Annual Community Volunteer paid day What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability-

About Compound Compound Planning is a digital family office and tech-enabled RIA managing more than $4 billion for high-net-worth founders, early employees, executives, professionals, and families. The firm combines modern technology with deep expertise to help clients manage their entire financial lives all in one place - from investments and taxes to estate planning and equity compensation. What we're building has been recognized by Financial Advisor Magazine in 2024 and 2025 as one of America's Top RIAs and 50 Fastest Growing RIAs. We've also been featured in publications such as Barron's, Forbes, Citywire RIA, and more. The Opportunity We're building a modern, high-integrity tax practice that's tightly integrated with ongoing financial planning. You'll own the strategy and execution from day one: services, systems, quality, and client outcomes. If you like holistic tax planning, making a difference for clients, and working alongside an incredible team of wealth managers-this is your playground. What You'll Do Build & lead the practice. Define scope (compliance + advisory), staffing model, SLAs, and review standards. Own compliance at scale. Oversee relationships, tax return workflow and processes with outside CPA firms. Identify ways to scale as the firm grows. Deliver holistic & proactive planning. Deliver holistic tax planning strategies to high-net worth clients. Things like: Equity comp (ISOs/NSOs/RSUs, 83(b)), Crypto, QSBS, QBI §199A, NIIT, SALT, real estate, philanthropy, entity selection, and exit planning. Experience in estate planning is helpful. Integrate with planning. Partner with advisors to convert planning insights into tax actions and clear client communications. Manage Tax Tech Stack. Manage workflow and document exchange; drive automation and data integrity. Coach a high bar. Train and educate. Act as a resource for advisors and clients, tracking legislation and teaching webinars to keep everyone updated. Own the numbers. Forecast capacity, set pricing, manage vendors, and track P&L. Stay compliant. Monitor regulatory changes, update firm policy, and maintain privacy/security standards. What You've Done CPA (active) required; MST/JD-LL.M. a plus. 10+ years in tax with significant experience leading HNW / individual and business planning practices (public + boutique/firm-side mix ideal). Demonstrated excellence in tax advisory, providing holistic tax planning advice in a way that clients actually understand. Depth in equity compensation, multi-state, QSBS, trusts & estates, charitable planning, and transaction‑adjacent work (capital gains planning, tenders / liquidity events, sale of a business, etc.). Built or modernized a tax operation: workflow, staffing model, deadlines, and QA that holds up under pressure. Thrives in a remote, ownership‑driven culture; writes clearly; pushes for decisions; escalates early. What It's Like to Work at Compound Compound operates with integrity, communicates with transparency, and takes accountability seriously. You'll work closely with high-performing colleagues across functions - who hold themselves, and each other to a high bar. It's a culture built for people who want to move fast, build something that lasts, and thrive as part of a team aligned around a shared mission. #J-18808-Ljbffr

At Mongoose, we believe every conversation matters. We're on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it's helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported-our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide. We know that conversations aren't just a feature-they're the foundation of connection. That's why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we're transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes. Join us and be part of a team that's making a real difference in education-one conversation at a time. As the Director of Customer Success & Growth, you'll lead the strategy and execution that shape the entire post-sale customer experience-from onboarding and adoption to renewal and expansion. You'll drive the operating model, coaching systems, and cross-functional alignment that ensure customers realize value quickly, remain healthy and engaged, and grow with us year over year. In this role, you'll play a critical part in protecting gross retention, accelerating net revenue retention, and creating a predictable rhythm of outcomes across the customer lifecycle. This role sits at the intersection of Revenue, Product, Marketing, and RevOps, serving as the connective tissue that ensures every customer understands our value, every handoff is clean, and every expansion opportunity is identified and acted on with discipline. Over time, you'll scale this function into a unified growth engine-deepening customer insights, strengthening our team's coaching and performance, and elevating how we deliver value and outcomes to institutions across higher ed.What You'll Do: Lead the Post-Sale Operating Model: Build and scale a consistent, predictable operating rhythm across onboarding, adoption, renewal, and expansion. You'll define lifecycle stages, exit criteria, health signals, and playbooks that give the team clarity, focus, and repeatability. Own Retention & Expansion Outcomes: Build and operationalize a clear expansion strategy that turns customer value into revenue growth. You'll define how the organization identifies expansion signals, sizes opportunities, qualifies commercial handoff, and executes renewals and upsell plays. Through strong coaching and disciplined inspection, you'll protect gross retention and deliver consistent, segment-level NRR performance. Elevate Customer Onboarding & Adoption: Ensure customers realize value quickly through a structured, outcomes-focused onboarding motion. You'll strengthen success planning, usage improvement strategies, and adoption plays that deepen product engagement and health. Provide Leadership Across CS & AM Functions: Offer strategic and operational leadership across Customer Success and Account Management, working through managers and team leads to elevate performance, coaching, accountability, and customer outcomes. Run the Post-Sale Inspection Cadence: Evaluate existing strategy for QBRs, health reviews, renewal/expansion forecast calls, and performance inspections to ensure they create visibility, remove blockers, and drive proactive decision-making. Develop a High-Performing Team: Coach and enable the post-sale organization to consistently deliver value. You'll strengthen capability across onboarding, adoption, commercial execution, and client relationship management. Partner Across Revenue, Product, Marketing, and RevOps: Serve as the connective tissue that aligns teams around a unified customer journey. You'll bring customer insights into roadmap decisions, lifecycle communications, and forecasting. Own Executive-Level Customer Engagement: Act as a senior escalation point for high-impact or at-risk accounts, strengthening alignment with institutional leaders and ensuring customers understand the value Mongoose delivers. Forecast Retention & Expansion with Precision: Partner with Revenue Leadership and RevOps to forecast renewal and expansion performance, diagnose gaps, and ensure predictable outcomes across segments. Champion the Voice of the Customer: Surface insights that inform product expansion opportunities, marketing narratives, customer advocacy, and strategic planning-ensuring every decision reflects what customers need to be successful. What You'll Bring to the Table: Deep Post-Sale Leadership Experience: You bring meaningful experience leading Customer Success organizations in B2B SaaS, with hands-on ownership of onboarding, adoption, renewal, and expansion motions. A demonstrated track record of owning GRR and NRR outcomes with clear, measurable improvements at scale. Strength in Building Operating Models: You know how to design and scale the systems, playbooks, lifecycle stages, health scoring, and inspection rhythms that bring clarity, consistency, and predictability to a post-sale organization. Commercial Acumen & Expansion Mindset: You understand how to translate customer value into renewal stability and expansion opportunity. You can size, qualify, and sequence expansions, and you know how to coach teams to execute them with discipline. Leadership Through Managers & Team Leads: You've developed leaders and high-performing teams by creating role clarity, building coaching systems, and elevating performance through accountability, empowerment, and clear expectations. Data-Driven Decision Making: You're comfortable diagnosing gaps through metrics and dashboards, using KPIs, forecasting, and coverage models to guide decisions-and ensuring your team acts on insights, not anecdotes. Executive Presence & Customer Credibility: You can step into complex situations with senior stakeholders, manage escalations with steadiness, and reinforce value in a way that builds trust, alignment, and confidence. Cross-Functional Collaboration: You work naturally across Revenue, Product, Marketing, Finance, and RevOps to create a unified customer journey, shared success metrics, and cohesive execution across the full lifecycle. Ability to Navigate Complex Environments: You thrive in multi-stakeholder settings-like higher education or similarly complex industries-where value must be tailored, proven, and reinforced across diverse personas and decision makers. A Builder's Mindset: You enjoy bringing structure to evolving environments. You balance empathy and accountability, and you know how to create clarity, raise the bar, and scale systems as the team and business grow. We Offer: Comprehensive medical, dental, and vision coverage 401K with company match: 100% of the 1st 3% and 50% of the next 2% Flexible PTO Competitive Leave Policies 13 paid holidays, plus a week off between Christmas and New Year's Eligible for up to a 10% annual bonus based on company and individual performance At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know-we're here to help.

**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Established over 50 years this commercial contractor has delivered thousands of projects in Washington State, developing a reputation for complex, intricate and challenging projects in hard\-to\-build locations. A people\-orientated, family\-centered company, they construct buildings that make a difference to the communities they work in. With an emphasis on long\-term relationships, developing a team of owners and providing exceptional professional development, they offer an unrivaled work environment. As they look ahead to the next 10 years, they are looking to make the strategic appointment of a Director of Field Operations located in their South Puget Sound office. In this role, you will lead all field operations providing leadership, mentoring and management to a highly capable team of Superintendents and be actively involved in strategic company decisions. Career advancement, and rewarding career opportunities combined with the lifestyle options in the Olympia region do not come along often. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"647310320","FontFamily":"Tahoma, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Commercial Contractor"},{"field Label":"Region","uitype":100,"value":"WA \- Olympia"},{"field Label":"City","uitype":1,"value":"Olympia"},{"field Label":"State\/Province","uitype":1,"value":"Washington"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"98501"},{"field Label":"Salary","uitype":1,"value":"$175,000 \- $200,000"},{"field Label":"Benefits","uitype":116,"value":"Healthcare, dental, vision, 20 days PTO, annual bonus program, profit distribution, and more."},{"field Label":"Company Culture","uitype":116,"value":"A people orientated, family centered company they construct buildings that make a difference for the communities they work in."}],"header Name":"Director of Field Operations","widget Id":"**********00451493","is JobBoard":"false","user Id":"**********00160003","attach Arr":[],"custom Template":"4","is CandidateLoginEnabled":true,"job Id":"**********15921371","FontSize":"15","location":"Olympia","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}