Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between order entry specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry specialist, becoming a customer service specialist takes usually requires 6-12 months. Additionally, an order entry specialist has an average salary of $34,625, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for an order entry specialist include data entry, customer service and purchase orders. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Order Entry Specialist | Customer Service Specialist | |
| Yearly salary | $34,625 | $33,238 |
| Hourly rate | $16.65 | $15.98 |
| Growth rate | - | -4% |
| Number of jobs | 65,085 | 223,323 |
| Job satisfaction | 2 | 4 |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
An order entry specialist is an individual who performs high-volume data entry to deliver precise and timely work orders to the production staff. Order entry specialists must provide customers with worldwide logistics services through the domestic and international movement of their goods. They provide outstanding customer service by maintaining pricing, stock transfer, and backorder reports from manufacturers to dealers. Order entry specialists must also resolve complaints and handle troubleshooting issues more accurately and professionally while handling multiple tasks effectively.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Order entry specialists and customer service specialists have different pay scales, as shown below.
| Order Entry Specialist | Customer Service Specialist | |
| Average salary | $34,625 | $33,238 |
| Salary range | Between $28,000 And $42,000 | Between $26,000 And $42,000 |
| Highest paying City | Las Vegas, NV | Boston, MA |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | Zynex Medical | Dell |
| Best paying industry | Technology | Finance |
There are a few differences between an order entry specialist and a customer service specialist in terms of educational background:
| Order Entry Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order entry specialists' and customer service specialists' demographics:
| Order Entry Specialist | Customer Service Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 21.0% Female, 79.0% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |