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The differences between order entry specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry specialist, becoming a service specialist takes usually requires 6-12 months. Additionally, a service specialist has an average salary of $44,150, which is higher than the $34,625 average annual salary of an order entry specialist.
The top three skills for an order entry specialist include data entry, customer service and purchase orders. The most important skills for a service specialist are patients, social work, and criminal justice.
| Order Entry Specialist | Service Specialist | |
| Yearly salary | $34,625 | $44,150 |
| Hourly rate | $16.65 | $21.23 |
| Growth rate | - | -4% |
| Number of jobs | 65,085 | 207,020 |
| Job satisfaction | 2 | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 53% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
An order entry specialist is an individual who performs high-volume data entry to deliver precise and timely work orders to the production staff. Order entry specialists must provide customers with worldwide logistics services through the domestic and international movement of their goods. They provide outstanding customer service by maintaining pricing, stock transfer, and backorder reports from manufacturers to dealers. Order entry specialists must also resolve complaints and handle troubleshooting issues more accurately and professionally while handling multiple tasks effectively.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Order entry specialists and service specialists have different pay scales, as shown below.
| Order Entry Specialist | Service Specialist | |
| Average salary | $34,625 | $44,150 |
| Salary range | Between $28,000 And $42,000 | Between $27,000 And $71,000 |
| Highest paying City | Las Vegas, NV | Boston, MA |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | Zynex Medical | Ropes & Gray |
| Best paying industry | Technology | Technology |
There are a few differences between an order entry specialist and a service specialist in terms of educational background:
| Order Entry Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order entry specialists' and service specialists' demographics:
| Order Entry Specialist | Service Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 21.0% Female, 79.0% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |