Passenger service representative vs associate customer service representative

The differences between passenger service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $34,159 average annual salary of a passenger service representative.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Passenger service representative vs associate customer service representative overview

	Passenger Service Representative	Associate Customer Service Representative
Yearly salary	$34,159	$35,215
Hourly rate	$16.42	$16.93
Growth rate	-4%	-4%
Number of jobs	112,545	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Passenger service representative vs associate customer service representative salary

Passenger service representatives and associate customer service representatives have different pay scales, as shown below.

	Passenger Service Representative	Associate Customer Service Representative
Average salary	$34,159	$35,215
Salary range	Between $27,000 And $42,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between passenger service representative and associate customer service representative education

There are a few differences between a passenger service representative and an associate customer service representative in terms of educational background:

	Passenger Service Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs associate customer service representative demographics

Here are the differences between passenger service representatives' and associate customer service representatives' demographics:

	Passenger Service Representative	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 37.0% Female, 63.0%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between passenger service representative and associate customer service representative duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Passenger service representative vs associate customer service representative skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Passenger Service Representative
Passenger Service Representative vs Associate Customer Service Representative

Updated January 8, 2025

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