Passenger service representative vs guest service representative

The differences between passenger service representatives and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger service representative and a guest service representative. Additionally, a passenger service representative has an average salary of $34,159, which is higher than the $26,847 average annual salary of a guest service representative.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for a guest service representative are reservations, guest service, and cleanliness.

Passenger service representative vs guest service representative overview

	Passenger Service Representative	Guest Service Representative
Yearly salary	$34,159	$26,847
Hourly rate	$16.42	$12.91
Growth rate	-4%	-4%
Number of jobs	112,545	142,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 42%
Average age	40	40
Years of experience	12	12

Passenger service representative vs guest service representative salary

Passenger service representatives and guest service representatives have different pay scales, as shown below.

	Passenger Service Representative	Guest Service Representative
Average salary	$34,159	$26,847
Salary range	Between $27,000 And $42,000	Between $20,000 And $34,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Seattle Seahawks
Best paying industry	-	Retail

Differences between passenger service representative and guest service representative education

There are a few differences between a passenger service representative and a guest service representative in terms of educational background:

	Passenger Service Representative	Guest Service Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs guest service representative demographics

Here are the differences between passenger service representatives' and guest service representatives' demographics:

	Passenger Service Representative	Guest Service Representative
Average age	40	40
Gender ratio	Male, 37.0% Female, 63.0%	Male, 29.9% Female, 70.1%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between passenger service representative and guest service representative duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Guest service representative example responsibilities.

Manage department's expenses, complete weekly schedules, oversee payroll accuracy and act as a mentor to fellow supervisors.
Provide energetic and enthusiastic customer service to VIP clientele.
Operate PBX system including mail/message service; for hotel reservations
Handle phone inquiries and phone communications to verify upcoming reservations and pet medical records.
Exhibit exemplary customer service to patients while providing a therapeutic and comfortable environment within the clinic.
Operate machinery for pools and slides and CPR certify

Passenger service representative vs guest service representative skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common guest service representative skills

Reservations, 22%
Guest Service, 15%
Cleanliness, 7%
Good Judgment, 6%
Customer Service, 6%
POS, 4%

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Passenger Service Representative
Passenger Service Representative vs Guest Service Representative

Updated January 8, 2025

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