Passenger service representative vs member service representative

The differences between passenger service representatives and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger service representative and a member service representative. Additionally, a passenger service representative has an average salary of $34,159, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Passenger service representative vs member service representative overview

	Passenger Service Representative	Member Service Representative
Yearly salary	$34,159	$31,395
Hourly rate	$16.42	$15.09
Growth rate	-4%	-4%
Number of jobs	112,545	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

Passenger service representative vs member service representative salary

Passenger service representatives and member service representatives have different pay scales, as shown below.

	Passenger Service Representative	Member Service Representative
Average salary	$34,159	$31,395
Salary range	Between $27,000 And $42,000	Between $21,000 And $45,000
Highest paying City	-	Alameda, CA
Highest paying state	-	Hawaii
Best paying company	-	Tinker Federal Credit Union
Best paying industry	-	Insurance

Differences between passenger service representative and member service representative education

There are a few differences between a passenger service representative and a member service representative in terms of educational background:

	Passenger Service Representative	Member Service Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs member service representative demographics

Here are the differences between passenger service representatives' and member service representatives' demographics:

	Passenger Service Representative	Member Service Representative
Average age	40	40
Gender ratio	Male, 37.0% Female, 63.0%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between passenger service representative and member service representative duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Passenger service representative vs member service representative skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Office and Administrative Industry
Passenger Service Representative
Passenger Service Representative vs Member Service Representative

Updated January 8, 2025

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