Passenger service representative vs passenger service agent

The differences between passenger service representatives and passenger service agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a passenger service representative has an average salary of $34,159, which is higher than the $29,675 average annual salary of a passenger service agent.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for a passenger service agent are reservations, reservation system, and passenger service.

Passenger service representative vs passenger service agent overview

	Passenger Service Representative	Passenger Service Agent
Yearly salary	$34,159	$29,675
Hourly rate	$16.42	$14.27
Growth rate	-4%	-
Number of jobs	112,545	34,592
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 38%
Average age	40	45
Years of experience	12	-

Passenger service representative vs passenger service agent salary

Passenger service representatives and passenger service agents have different pay scales, as shown below.

	Passenger Service Representative	Passenger Service Agent
Average salary	$34,159	$29,675
Salary range	Between $27,000 And $42,000	Between $23,000 And $37,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Minnesota
Best paying company	-	dnata
Best paying industry	-	Transportation

Differences between passenger service representative and passenger service agent education

There are a few differences between a passenger service representative and a passenger service agent in terms of educational background:

	Passenger Service Representative	Passenger Service Agent
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs passenger service agent demographics

Here are the differences between passenger service representatives' and passenger service agents' demographics:

	Passenger Service Representative	Passenger Service Agent
Average age	40	45
Gender ratio	Male, 37.0% Female, 63.0%	Male, 40.5% Female, 59.5%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2%
LGBT Percentage	7%	12%

Differences between passenger service representative and passenger service agent duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Passenger service agent example responsibilities.

Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
Computerize check-in, verify documentation, ticket, seat reservations and seat assignments for passengers traveling on international flights.
Operate tugs, belt loaders, jet bridge and carts.
Operate tugs, belt loaders, power units, and fuel trucks.
Work in various kinds of weather elements and may be responsible for de-icing aircraft which requires using equipment to apply chemicals/compounds.
Arrange travel and issue tickets for all DoD personnel who perform official travel from Goodfellow.

Passenger service representative vs passenger service agent skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common passenger service agent skills

Reservations, 55%
Reservation System, 11%
Passenger Service, 8%
English Language, 4%
Ticket Counter, 4%
Customer Service, 3%

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Passenger Service Representative
Passenger Service Representative vs Passenger Service Agent

Updated January 8, 2025

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