Passenger service representative vs phone representative

The differences between passenger service representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger service representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $34,159 average annual salary of a passenger service representative.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Passenger service representative vs phone representative overview

	Passenger Service Representative	Phone Representative
Yearly salary	$34,159	$42,827
Hourly rate	$16.42	$20.59
Growth rate	-4%	-4%
Number of jobs	112,545	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

Passenger service representative vs phone representative salary

Passenger service representatives and phone representatives have different pay scales, as shown below.

	Passenger Service Representative	Phone Representative
Average salary	$34,159	$42,827
Salary range	Between $27,000 And $42,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between passenger service representative and phone representative education

There are a few differences between a passenger service representative and a phone representative in terms of educational background:

	Passenger Service Representative	Phone Representative
Most common degree	Bachelor's Degree, 46%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs phone representative demographics

Here are the differences between passenger service representatives' and phone representatives' demographics:

	Passenger Service Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 37.0% Female, 63.0%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between passenger service representative and phone representative duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Passenger service representative vs phone representative skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Passenger Service Representative
Passenger Service Representative vs Phone Representative

Updated January 8, 2025

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