Passenger service representative vs service center representative

The differences between passenger service representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger service representative and a service center representative. Additionally, a passenger service representative has an average salary of $34,159, which is higher than the $33,420 average annual salary of a service center representative.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for a service center representative are patients, HR, and customer calls.

Passenger service representative vs service center representative overview

	Passenger Service Representative	Service Center Representative
Yearly salary	$34,159	$33,420
Hourly rate	$16.42	$16.07
Growth rate	-4%	-4%
Number of jobs	112,545	196,101
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 56%
Average age	40	40
Years of experience	12	12

Passenger service representative vs service center representative salary

Passenger service representatives and service center representatives have different pay scales, as shown below.

	Passenger Service Representative	Service Center Representative
Average salary	$34,159	$33,420
Salary range	Between $27,000 And $42,000	Between $26,000 And $41,000
Highest paying City	-	Alameda, CA
Highest paying state	-	California
Best paying company	-	Cisco
Best paying industry	-	Insurance

Differences between passenger service representative and service center representative education

There are a few differences between a passenger service representative and a service center representative in terms of educational background:

	Passenger Service Representative	Service Center Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs service center representative demographics

Here are the differences between passenger service representatives' and service center representatives' demographics:

	Passenger Service Representative	Service Center Representative
Average age	40	40
Gender ratio	Male, 37.0% Female, 63.0%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between passenger service representative and service center representative duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Passenger service representative vs service center representative skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

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Passenger Service Representative
Passenger Service Representative vs Service Center Representative

Updated January 8, 2025

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