Passenger service representative vs support representative

The differences between passenger service representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a passenger service representative and a support representative. Additionally, a passenger service representative has an average salary of $34,159, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a passenger service representative include reservations, passenger service and bag tags. The most important skills for a support representative are patients, customer service, and troubleshoot.

Passenger service representative vs support representative overview

	Passenger Service Representative	Support Representative
Yearly salary	$34,159	$33,372
Hourly rate	$16.42	$16.04
Growth rate	-4%	-4%
Number of jobs	112,545	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

Passenger service representative vs support representative salary

Passenger service representatives and support representatives have different pay scales, as shown below.

	Passenger Service Representative	Support Representative
Average salary	$34,159	$33,372
Salary range	Between $27,000 And $42,000	Between $26,000 And $42,000
Highest paying City	-	Santa Barbara, CA
Highest paying state	-	Alaska
Best paying company	-	Accenture
Best paying industry	-	Technology

Differences between passenger service representative and support representative education

There are a few differences between a passenger service representative and a support representative in terms of educational background:

	Passenger Service Representative	Support Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Passenger service representative vs support representative demographics

Here are the differences between passenger service representatives' and support representatives' demographics:

	Passenger Service Representative	Support Representative
Average age	40	40
Gender ratio	Male, 37.0% Female, 63.0%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 26.9% Asian, 5.6% White, 49.5% American Indian and Alaska Native, 0.6%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between passenger service representative and support representative duties and responsibilities

Passenger service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Facilitate guests at tsa and gate.
Check in passengers, charge for luggage, ensure proper sitting according to FAA regulations.
Assist with medical emergencies and escort VIP passengers, politicians, movie stars and major sports figures.
Demonstrate comprehensive knowledge of making reservations, prepare and issue tickets and journey, calculation of fares and issuance of refunds
Change itineraries and reservations, including changes within class which result in adjustments of price - while adhering to fare restrictions.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Passenger service representative vs support representative skills

Common passenger service representative skills

Reservations, 25%
Passenger Service, 19%
Bag Tags, 12%
Quality Customer Service, 5%
GSC, 4%
TSA, 3%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Office and Administrative Industry
Passenger Service Representative
Passenger Service Representative vs Support Representative

Updated January 8, 2025

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