Patient access representative vs account management representative

The differences between patient access representatives and account management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient access representative and an account management representative. Additionally, an account management representative has an average salary of $46,765, which is higher than the $33,603 average annual salary of a patient access representative.

The top three skills for a patient access representative include patients, customer service and medical terminology. The most important skills for an account management representative are customer service, medical terminology, and data entry.

Patient access representative vs account management representative overview

	Patient Access Representative	Account Management Representative
Yearly salary	$33,603	$46,765
Hourly rate	$16.16	$22.48
Growth rate	-4%	-4%
Number of jobs	151,077	222,957
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	4	4

What does a patient access representative do?

A Patient Access Representative is the first point of contact of a patient in a hospital facility. Among the duties include the checking-in and out of a patient, gathering a patient's information for the Doctors and Nurses to use, communicates with the patient's family or caregivers, and processes insurance billing. Most of the time, A Patient Access Representative encounters the critically ill or injured which is why one must possess great communication skills and compassion.

What does an account management representative do?

An account management representative is in charge of overseeing client accounts, ensuring everything runs smoothly and efficiently. They may work directly with clients to answer inquiries, identify their needs, provide advice, and resolve any issues or concerns. An account management representative may also perform research and analysis to identify new business and client opportunities, generate leads, offer products and services, and develop account management and sales strategies. Moreover, they must maintain an active communication line with staff while enforcing the company's policies and regulations.

Patient access representative vs account management representative salary

Patient access representatives and account management representatives have different pay scales, as shown below.

	Patient Access Representative	Account Management Representative
Average salary	$33,603	$46,765
Salary range	Between $27,000 And $41,000	Between $27,000 And $78,000
Highest paying City	Springfield, MA	Boston, MA
Highest paying state	Massachusetts	Massachusetts
Best paying company	University of California, Berkeley	Microsoft
Best paying industry	Health Care	Government

Differences between patient access representative and account management representative education

There are a few differences between a patient access representative and an account management representative in terms of educational background:

	Patient Access Representative	Account Management Representative
Most common degree	Bachelor's Degree, 36%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

Patient access representative vs account management representative demographics

Here are the differences between patient access representatives' and account management representatives' demographics:

	Patient Access Representative	Account Management Representative
Average age	40	40
Gender ratio	Male, 14.5% Female, 85.5%	Male, 31.7% Female, 68.3%
Race ratio	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 12.0% Unknown, 5.6% Hispanic or Latino, 18.9% Asian, 7.2% White, 55.5% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between patient access representative and account management representative duties and responsibilities

Patient access representative example responsibilities.

Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPPA and clinic.
Conduct intensive screening of all Medicare, Medicaid and manage care patients for provider service eligibility.
Educate eligible applicants about Medicaid manage care and how to access benefits in a manage care environment.
Run internal reports to ensure ICD 9 and CPT procedure codes are accurate for billing for Medicare and Medicaid patients.
Deliver quality customer service and compassion while obtaining demographic and financial data from patients seeking emergency medical services.
Operate front desk check-in, preparation of charts, receive payments and balance books at the end of the day.

Account management representative example responsibilities.

Market managed care plans to clients on Medicaid and public assistance.
Manage Facebook and patient communication programs.
Utilize ICD-9 and ICD-10 codes for the descriptions of veterans.
Research and apply COPT, ICD-9 and HCPC codes as needed.
Update fee schedules and specific CPT codes as needed.
Direct the support of new designs for their logistics aspects.

Patient access representative vs account management representative skills

Common patient access representative skills

Patients, 20%
Customer Service, 13%
Medical Terminology, 9%
Patient Care, 5%
Patient Registration, 5%
Insurance Verification, 4%

Common account management representative skills

Customer Service, 21%
Medical Terminology, 14%
Data Entry, 9%
Patients, 8%
Inpatient Admissions, 7%
Outpatient Services, 6%

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Office and Administrative Industry
Patient Access Representative
Patient Access Representative vs Account Management Representative

Updated January 8, 2025

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