Patient coordinator vs case management coordinator

The differences between patient coordinators and case management coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient coordinator, becoming a case management coordinator takes usually requires 6-12 months. Additionally, a case management coordinator has an average salary of $47,063, which is higher than the $32,954 average annual salary of a patient coordinator.

The top three skills for a patient coordinator include patients, customer service and patient care. The most important skills for a case management coordinator are social work, patients, and customer service.

Patient coordinator vs case management coordinator overview

	Patient Coordinator	Case Management Coordinator
Yearly salary	$32,954	$47,063
Hourly rate	$15.84	$22.63
Growth rate	-4%	12%
Number of jobs	97,878	126,335
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 58%
Average age	40	43
Years of experience	4	12

What does a patient coordinator do?

A patient coordinator functions as the primary point of contact between health care professionals and patients in a medical facility. They mostly perform administrative tasks such as greeting visitors, answering calls, responding to inquiries, managing schedules, arranging appointments, processing payments, gathering information, and keeping records. Moreover, they assist in filling out forms, escorting patients to different rooms or offices, and setting treatment plans. Most importantly, they discuss and share necessary information with patients and families regarding medications, procedures, and proceeding care according to a physician's assessment.

What does a case management coordinator do?

The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies. There are also instances when they must reach out to clients and assist them with their needs. Furthermore, as a management coordinator, it is essential to maintain an active and transparent communication line across different departments and areas, all while adhering to the company's policies and standards.

Patient coordinator vs case management coordinator salary

Patient coordinators and case management coordinators have different pay scales, as shown below.

	Patient Coordinator	Case Management Coordinator
Average salary	$32,954	$47,063
Salary range	Between $25,000 And $41,000	Between $33,000 And $65,000
Highest paying City	Brockton, MA	Washington, DC
Highest paying state	Massachusetts	Hawaii
Best paying company	University of California, Berkeley	Citi
Best paying industry	Health Care	Government

Differences between patient coordinator and case management coordinator education

There are a few differences between a patient coordinator and a case management coordinator in terms of educational background:

	Patient Coordinator	Case Management Coordinator
Most common degree	Bachelor's Degree, 40%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Southern California

Patient coordinator vs case management coordinator demographics

Here are the differences between patient coordinators' and case management coordinators' demographics:

	Patient Coordinator	Case Management Coordinator
Average age	40	43
Gender ratio	Male, 11.2% Female, 88.8%	Male, 30.0% Female, 70.0%
Race ratio	Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 25.4% Asian, 6.2% White, 51.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.6% White, 53.8% American Indian and Alaska Native, 2.2%
LGBT Percentage	7%	11%

Differences between patient coordinator and case management coordinator duties and responsibilities

Patient coordinator example responsibilities.

Comply with HIPAA regulations by discreetly and professionally handling all patients private medical information.
Gather personal plus insurance information and perform thorough insurance breakdowns for patients.
Communicate directly with patients to obtain initial patient information and respond to inquiries.
Process and update HIPAA relate paperwork and other require institutional forms as necessary.
Obtain all necessary documentation prior to surgery such as proof of identification, copy of insurance and require insurance referrals.
Respond in writing to all grievances in accordance with CMS and DNV guidelines.

Case management coordinator example responsibilities.

Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
Discharge planning including but not limit to rehabilitation, durable medical equipment and home healthcare.
Provide counseling support to clients with mental illness, HIV/AIDS, autism, and handicaps.
Act as medical resource for appeals function.
Input client's information into HMIS portal database.
Design custom reports within AVAYA CMS used to assist with forecast and staff implementation.

Patient coordinator vs case management coordinator skills

Common patient coordinator skills

Patients, 30%
Customer Service, 11%
Patient Care, 6%
Patient Flow, 5%
Excellent Organizational, 4%
Check-In, 3%

Common case management coordinator skills

Social Work, 16%
Patients, 14%
Customer Service, 10%
Patient Care, 6%
Care Coordination, 6%
Discharge Planning, 4%

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Office and Administrative Industry
Patient Coordinator
Patient Coordinator vs Case Management Coordinator

Updated January 8, 2025

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