Patient partner vs patient service representative

The differences between patient partners and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient partner and a patient service representative. Additionally, a patient partner has an average salary of $39,057, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient partner include patients, epic and CPR. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Patient partner vs patient service representative overview

	Patient Partner	Patient Service Representative
Yearly salary	$39,057	$32,476
Hourly rate	$18.78	$15.61
Growth rate	-4%	-4%
Number of jobs	78,809	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	4	4

Patient partner vs patient service representative salary

Patient partners and patient service representatives have different pay scales, as shown below.

	Patient Partner	Patient Service Representative
Average salary	$39,057	$32,476
Salary range	Between $28,000 And $52,000	Between $27,000 And $38,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Vermont
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between patient partner and patient service representative education

There are a few differences between a patient partner and a patient service representative in terms of educational background:

	Patient Partner	Patient Service Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 32%
Most common major	Nursing	Business
Most common college	University of Virginia	University of Pennsylvania

Patient partner vs patient service representative demographics

Here are the differences between patient partners' and patient service representatives' demographics:

	Patient Partner	Patient Service Representative
Average age	40	40
Gender ratio	Male, 18.6% Female, 81.4%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 13.4% Asian, 7.2% White, 64.3% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient partner and patient service representative duties and responsibilities

Patient partner example responsibilities.

Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
Verify and confirm CPT codes for correct sleep study, verify that the referral and scripts are sign.
Collaborate with health care team (s) provide concurrent review and identify ICD-9 and CPT billing codes.
Listen carefully for key concerns of patients and respond accordingly.
Provide assistance in directing and escorting non-emergency patients to other designations throughout the hospital setting.
Comply with HIPPA and OSHA protocol guidelines and demonstrate a professional level of confidentiality in regard to all patient/facility affairs

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Patient partner vs patient service representative skills

Common patient partner skills

Patients, 50%
Epic, 9%
CPR, 7%
HIPAA, 7%
Hippa, 6%
Emergency Situations, 4%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Zippia Careers
Office and Administrative Industry
Patient Partner
Patient Partner vs Patient Service Representative

Updated January 8, 2025

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