Patient service coordinator vs front office coordinator

Differences between patient service coordinator and front office coordinator duties and responsibilities

Patient service coordinator example responsibilities.

• Register patients for diagnostic testing, surgery, direct admissions from physician offices and new patient admissions for newborns.
• Process release of information requests for patients and third party groups including outside providers, rehabilitation facilities, and law offices.
• Schedule patients using state-of-the-art EMR, oversee physician calendar, correspondence, and communicate with referring physician offices.
• Welcome patients as they arrive and perform check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
• Collect information from incoming patients regarding services need, verify insurance eligibility and determine patient financial liability, or financial status.
• Perform interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.
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Front office coordinator example responsibilities.

• Manage medical records and other patient information within HIPPA guidelines.
• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
• Work in Kronos to enter miss punches or correct time for employees when payroll is due.
• Apply proper ICD-9 and CPT coding to patient invoices and submit claims to insurance companies for proper reimbursement.
• Monitor physician documentation in EHR versus fee ticket and verify that the correct ICD9 and CPT codes are being used.
• Maintain confidentiality of patient privacy in compliance with HIPAA regulations.
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