Patient service coordinator vs patient care coordinator

The differences between patient service coordinators and patient care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service coordinator and a patient care coordinator. Additionally, a patient care coordinator has an average salary of $34,884, which is higher than the $34,754 average annual salary of a patient service coordinator.

The top three skills for a patient service coordinator include patients, customer service and patient care. The most important skills for a patient care coordinator are patients, customer service, and home health.

Patient service coordinator vs patient care coordinator overview

	Patient Service Coordinator	Patient Care Coordinator
Yearly salary	$34,754	$34,884
Hourly rate	$16.71	$16.77
Growth rate	-4%	-4%
Number of jobs	100,708	139,431
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	4	4

What does a patient service coordinator do?

Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.

What does a patient care coordinator do?

A patient care coordinator or care coordinator is a trained health professional who manages patients' health care, such as the elderly or disabled. Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs. To comply with health care laws and regulations, care coordinators must attend training and courses so that they are updated with the new developments in health care. They are also required to take up licensure examination and should have experience in care coordination or clinical practices.

Patient service coordinator vs patient care coordinator salary

Patient service coordinators and patient care coordinators have different pay scales, as shown below.

	Patient Service Coordinator	Patient Care Coordinator
Average salary	$34,754	$34,884
Salary range	Between $27,000 And $43,000	Between $23,000 And $52,000
Highest paying City	Tacoma, WA	Seattle, WA
Highest paying state	California	Washington
Best paying company	County of Riverside	Homestead Hospice
Best paying industry	Health Care	Health Care

Differences between patient service coordinator and patient care coordinator education

There are a few differences between a patient service coordinator and a patient care coordinator in terms of educational background:

	Patient Service Coordinator	Patient Care Coordinator
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 40%
Most common major	Business	Nursing
Most common college	University of Pennsylvania	University of Pennsylvania

Patient service coordinator vs patient care coordinator demographics

Here are the differences between patient service coordinators' and patient care coordinators' demographics:

	Patient Service Coordinator	Patient Care Coordinator
Average age	40	40
Gender ratio	Male, 13.4% Female, 86.6%	Male, 11.7% Female, 88.3%
Race ratio	Black or African American, 13.5% Unknown, 5.3% Hispanic or Latino, 22.7% Asian, 7.1% White, 50.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 24.0% Asian, 6.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient service coordinator and patient care coordinator duties and responsibilities

Patient service coordinator example responsibilities.

Register patients for diagnostic testing, surgery, direct admissions from physician offices and new patient admissions for newborns.
Process release of information requests for patients and third party groups including outside providers, rehabilitation facilities, and law offices.
Schedule patients using state-of-the-art EMR, oversee physician calendar, correspondence, and communicate with referring physician offices.
Welcome patients as they arrive and perform check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
Collect information from incoming patients regarding services need, verify insurance eligibility and determine patient financial liability, or financial status.
Perform interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.

Patient care coordinator example responsibilities.

Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
Check in, check out patients, and do EKG's.
Gain knowledge relate to bundle payments for orthopedic patients and the rules and regulations set forth by CMS.
Respond to telephone inquiries, providing quality service to customers, PSR's and insurance representatives inquiring about patient accounts.
Prepare patients prior to MRI exam, obtain safety check lists and assist with the daily operations of the MRI department.

Patient service coordinator vs patient care coordinator skills

Common patient service coordinator skills

Patients, 22%
Customer Service, 9%
Patient Care, 7%
Medical Terminology, 5%
Front Desk, 5%
Patient Flow, 4%

Common patient care coordinator skills

Patients, 32%
Customer Service, 13%
Home Health, 6%
Data Entry, 3%
Patient Appointments, 3%
Direct Patient Care, 3%

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Patient Service Coordinator
Patient Service Coordinator vs Patient Care Coordinator

Updated January 8, 2025

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