Patient service coordinator vs patient care representative

The differences between patient service coordinators and patient care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service coordinator and a patient care representative. Additionally, a patient service coordinator has an average salary of $34,754, which is higher than the $33,709 average annual salary of a patient care representative.

The top three skills for a patient service coordinator include patients, customer service and patient care. The most important skills for a patient care representative are patients, patient care, and home health.

Patient service coordinator vs patient care representative overview

	Patient Service Coordinator	Patient Care Representative
Yearly salary	$34,754	$33,709
Hourly rate	$16.71	$16.21
Growth rate	-4%	-4%
Number of jobs	100,708	133,317
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	4	4

What does a patient service coordinator do?

Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.

What does a patient care representative do?

PCRs (Patient Care Representatives) are given responsibilities like updating and verifying patient information after every visit, scheduling and reminding patients about appointments, and informing patients about delays and how long the estimated waiting times will be. They are also responsible for obtaining patients' personal information like their address, contact details, insurance information, and medical and surgical history. They must be able to communicate with patients, family members, and medical staff to give them all the information they need to treat the person looking for medical help.

Patient service coordinator vs patient care representative salary

Patient service coordinators and patient care representatives have different pay scales, as shown below.

	Patient Service Coordinator	Patient Care Representative
Average salary	$34,754	$33,709
Salary range	Between $27,000 And $43,000	Between $27,000 And $41,000
Highest paying City	Tacoma, WA	Boston, MA
Highest paying state	California	Alaska
Best paying company	County of Riverside	Massachusetts General Hospital
Best paying industry	Health Care	Technology

Differences between patient service coordinator and patient care representative education

There are a few differences between a patient service coordinator and a patient care representative in terms of educational background:

	Patient Service Coordinator	Patient Care Representative
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient service coordinator vs patient care representative demographics

Here are the differences between patient service coordinators' and patient care representatives' demographics:

	Patient Service Coordinator	Patient Care Representative
Average age	40	40
Gender ratio	Male, 13.4% Female, 86.6%	Male, 17.1% Female, 82.9%
Race ratio	Black or African American, 13.5% Unknown, 5.3% Hispanic or Latino, 22.7% Asian, 7.1% White, 50.7% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between patient service coordinator and patient care representative duties and responsibilities

Patient service coordinator example responsibilities.

Register patients for diagnostic testing, surgery, direct admissions from physician offices and new patient admissions for newborns.
Process release of information requests for patients and third party groups including outside providers, rehabilitation facilities, and law offices.
Schedule patients using state-of-the-art EMR, oversee physician calendar, correspondence, and communicate with referring physician offices.
Welcome patients as they arrive and perform check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
Collect information from incoming patients regarding services need, verify insurance eligibility and determine patient financial liability, or financial status.
Perform interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.

Patient care representative example responsibilities.

Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
Interview patients to gather information pertinent to their Medicaid application.
Screen, identify, and enter ICD-9 coding from treatment record forms.
Maintain patient confidentiality and follow HIPAA rules.

Patient service coordinator vs patient care representative skills

Common patient service coordinator skills

Patients, 22%
Customer Service, 9%
Patient Care, 7%
Medical Terminology, 5%
Front Desk, 5%
Patient Flow, 4%

Common patient care representative skills

Patients, 25%
Patient Care, 13%
Home Health, 7%
Cash Management, 5%
Phone Calls, 4%
CPT, 3%

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Office and Administrative Industry
Patient Service Coordinator
Patient Service Coordinator vs Patient Care Representative

Updated January 8, 2025

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