Patient service coordinator vs patient liaison

The differences between patient service coordinators and patient liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service coordinator and a patient liaison. Additionally, a patient service coordinator has an average salary of $34,754, which is higher than the $32,314 average annual salary of a patient liaison.

The top three skills for a patient service coordinator include patients, customer service and patient care. The most important skills for a patient liaison are patients, customer service, and medical terminology.

Patient service coordinator vs patient liaison overview

	Patient Service Coordinator	Patient Liaison
Yearly salary	$34,754	$32,314
Hourly rate	$16.71	$15.54
Growth rate	-4%	-4%
Number of jobs	100,708	84,302
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	4	4

What does a patient service coordinator do?

Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.

What does a patient liaison do?

Patient Liaisons are intermediaries addressing concerns on behalf of patients and families working in tandem with the hospital administrator. They are responsible for gathering data regarding patient care issues and inquiries, assessing patient well-being, suggesting improvements, and interpreting hospital service, policies, and procedures to patients and families. Patient Liaisons also work to educate health care professionals in humanizing the hospital experience for patients. They work in a hospital, clinic, nursing home, or programs related to public health.

Patient service coordinator vs patient liaison salary

Patient service coordinators and patient liaisons have different pay scales, as shown below.

	Patient Service Coordinator	Patient Liaison
Average salary	$34,754	$32,314
Salary range	Between $27,000 And $43,000	Between $24,000 And $42,000
Highest paying City	Tacoma, WA	Boston, MA
Highest paying state	California	Massachusetts
Best paying company	County of Riverside	Brigham and Women's Hospital
Best paying industry	Health Care	Health Care

Differences between patient service coordinator and patient liaison education

There are a few differences between a patient service coordinator and a patient liaison in terms of educational background:

	Patient Service Coordinator	Patient Liaison
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient service coordinator vs patient liaison demographics

Here are the differences between patient service coordinators' and patient liaisons' demographics:

	Patient Service Coordinator	Patient Liaison
Average age	40	40
Gender ratio	Male, 13.4% Female, 86.6%	Male, 16.2% Female, 83.8%
Race ratio	Black or African American, 13.5% Unknown, 5.3% Hispanic or Latino, 22.7% Asian, 7.1% White, 50.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient service coordinator and patient liaison duties and responsibilities

Patient service coordinator example responsibilities.

Register patients for diagnostic testing, surgery, direct admissions from physician offices and new patient admissions for newborns.
Process release of information requests for patients and third party groups including outside providers, rehabilitation facilities, and law offices.
Schedule patients using state-of-the-art EMR, oversee physician calendar, correspondence, and communicate with referring physician offices.
Welcome patients as they arrive and perform check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
Collect information from incoming patients regarding services need, verify insurance eligibility and determine patient financial liability, or financial status.
Perform interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.

Patient liaison example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Conduct all insurance verification and obtain authorization to treat sub-acute rehabilitation patients.
Attend Michigan state eligibility hearings, when necessary to assist and gain Medicaid disability benefits for patients.
Interview patients of hospital facility to obtain necessary documentation to secure Medicaid coverage as payment of inpatient hospital charges.
Set up payment plan, verify personal information per HIPAA guidelines.
Respect and maintain HIPPA and patient confidentiality and dignity of patients at all times.

Patient service coordinator vs patient liaison skills

Common patient service coordinator skills

Patients, 22%
Customer Service, 9%
Patient Care, 7%
Medical Terminology, 5%
Front Desk, 5%
Patient Flow, 4%

Common patient liaison skills

Patients, 37%
Customer Service, 16%
Medical Terminology, 4%
Health System, 3%
HIPAA, 3%
Surgery, 2%

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Patient Service Coordinator
Patient Service Coordinator vs Patient Liaison

Updated January 8, 2025

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