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The differences between patient service coordinators and service coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient service coordinator, becoming a service coordinator takes usually requires 6-12 months. Additionally, a service coordinator has an average salary of $40,792, which is higher than the $34,754 average annual salary of a patient service coordinator.
The top three skills for a patient service coordinator include patients, customer service and patient care. The most important skills for a service coordinator are customer service, social work, and patients.
| Patient Service Coordinator | Service Coordinator | |
| Yearly salary | $34,754 | $40,792 |
| Hourly rate | $16.71 | $19.61 |
| Growth rate | -4% | 12% |
| Number of jobs | 100,708 | 55,922 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 60% |
| Average age | 40 | 43 |
| Years of experience | 4 | 12 |
Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.
A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.
Patient service coordinators and service coordinators have different pay scales, as shown below.
| Patient Service Coordinator | Service Coordinator | |
| Average salary | $34,754 | $40,792 |
| Salary range | Between $27,000 And $43,000 | Between $29,000 And $56,000 |
| Highest paying City | Tacoma, WA | Washington, DC |
| Highest paying state | California | Maine |
| Best paying company | County of Riverside | Mt. San Antonio College |
| Best paying industry | Health Care | Government |
There are a few differences between a patient service coordinator and a service coordinator in terms of educational background:
| Patient Service Coordinator | Service Coordinator | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | SUNY at Binghamton |
Here are the differences between patient service coordinators' and service coordinators' demographics:
| Patient Service Coordinator | Service Coordinator | |
| Average age | 40 | 43 |
| Gender ratio | Male, 13.4% Female, 86.6% | Male, 28.5% Female, 71.5% |
| Race ratio | Black or African American, 13.5% Unknown, 5.3% Hispanic or Latino, 22.7% Asian, 7.1% White, 50.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 21.0% Asian, 6.7% White, 55.0% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 7% | 11% |