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Patient service coordinator vs service coordinator

The differences between patient service coordinators and service coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient service coordinator, becoming a service coordinator takes usually requires 6-12 months. Additionally, a service coordinator has an average salary of $40,792, which is higher than the $34,754 average annual salary of a patient service coordinator.

The top three skills for a patient service coordinator include patients, customer service and patient care. The most important skills for a service coordinator are customer service, social work, and patients.

Patient service coordinator vs service coordinator overview

Patient Service CoordinatorService Coordinator
Yearly salary$34,754$40,792
Hourly rate$16.71$19.61
Growth rate-4%12%
Number of jobs100,70855,922
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 60%
Average age4043
Years of experience412

What does a patient service coordinator do?

Patient services coordinators act as a liaison between a healthcare organization and patients. Their primary job is to provide quality service to patients. Their duties and responsibilities include fielding telephone calls from patients, assessing patients' issues, and interacting with team members, medical personnel, and employees from other departments. Also, they are responsible for ensuring compliance with regulatory and hospital requirements and maintaining quality service. Patient services coordinators must also ensure to maintain their technical knowledge by participating in personal networks, attending educational workshops, and reviewing professional publications.

What does a service coordinator do?

A service coordinator is responsible for assisting the management team in providing the best services for the clients based on their specifications. Service coordinators' duties include managing clients' requests and inquiries, providing client updates, monitoring changes and plan adjustments, and recommending strategic procedures to improve services. Service coordinators must be highly-knowledgeable with the matters concerning the organization they work for, ensuring that they could explain their products and services well to meet clients' needs.

Patient service coordinator vs service coordinator salary

Patient service coordinators and service coordinators have different pay scales, as shown below.

Patient Service CoordinatorService Coordinator
Average salary$34,754$40,792
Salary rangeBetween $27,000 And $43,000Between $29,000 And $56,000
Highest paying CityTacoma, WAWashington, DC
Highest paying stateCaliforniaMaine
Best paying companyCounty of RiversideMt. San Antonio College
Best paying industryHealth CareGovernment

Differences between patient service coordinator and service coordinator education

There are a few differences between a patient service coordinator and a service coordinator in terms of educational background:

Patient Service CoordinatorService Coordinator
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 60%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaSUNY at Binghamton

Patient service coordinator vs service coordinator demographics

Here are the differences between patient service coordinators' and service coordinators' demographics:

Patient Service CoordinatorService Coordinator
Average age4043
Gender ratioMale, 13.4% Female, 86.6%Male, 28.5% Female, 71.5%
Race ratioBlack or African American, 13.5% Unknown, 5.3% Hispanic or Latino, 22.7% Asian, 7.1% White, 50.7% American Indian and Alaska Native, 0.7%Black or African American, 11.0% Unknown, 4.7% Hispanic or Latino, 21.0% Asian, 6.7% White, 55.0% American Indian and Alaska Native, 1.6%
LGBT Percentage7%11%

Differences between patient service coordinator and service coordinator duties and responsibilities

Patient service coordinator example responsibilities.

  • Register patients for diagnostic testing, surgery, direct admissions from physician offices and new patient admissions for newborns.
  • Process release of information requests for patients and third party groups including outside providers, rehabilitation facilities, and law offices.
  • Schedule patients using state-of-the-art EMR, oversee physician calendar, correspondence, and communicate with referring physician offices.
  • Welcome patients as they arrive and perform check-in responsibilities: verifying, collecting and confirming insurance and demographic information.
  • Collect information from incoming patients regarding services need, verify insurance eligibility and determine patient financial liability, or financial status.
  • Perform interviews to gather necessary information for registration, admission and accurate prioritization of patients to assist medical staff with triage.
  • Show more

Service coordinator example responsibilities.

  • Manage social media communication including Facebook, Pinterest, and blog.
  • Manage a pilot program providing diversion services to clients refer by DCF.
  • Manage the MSW staff and coordinate all social service and select patient service activities.
  • Manage caseload of 30 DD citizens, coordinate eligibility benefits.
  • Manage SharePoint inventory repository and assign access levels to new hires as needed.
  • Supervise and train direct care workers in CPR, care of clients, policy and procedures.
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Patient service coordinator vs service coordinator skills

Common patient service coordinator skills
  • Patients, 22%
  • Customer Service, 9%
  • Patient Care, 7%
  • Medical Terminology, 5%
  • Front Desk, 5%
  • Patient Flow, 4%
Common service coordinator skills
  • Customer Service, 19%
  • Social Work, 14%
  • Patients, 7%
  • Social Services, 5%
  • Service Coordination, 3%
  • Data Entry, 3%

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