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Pc analyst vs desktop support technician

The differences between pc analysts and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc analyst and a desktop support technician. Additionally, a pc analyst has an average salary of $55,215, which is higher than the $41,792 average annual salary of a desktop support technician.

The top three skills for a pc analyst include SCCM, desktop support and SQL. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.

Pc analyst vs desktop support technician overview

PC AnalystDesktop Support Technician
Yearly salary$55,215$41,792
Hourly rate$26.55$20.09
Growth rate10%10%
Number of jobs53,014108,944
Job satisfaction-1
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 46%
Average age4242
Years of experience22

Pc analyst vs desktop support technician salary

Pc analysts and desktop support technicians have different pay scales, as shown below.

PC AnalystDesktop Support Technician
Average salary$55,215$41,792
Salary rangeBetween $40,000 And $75,000Between $32,000 And $54,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between pc analyst and desktop support technician education

There are a few differences between a pc analyst and a desktop support technician in terms of educational background:

PC AnalystDesktop Support Technician
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 46%
Most common majorComputer ScienceComputer Information Systems
Most common collegeStanford UniversityUniversity of Pennsylvania

Pc analyst vs desktop support technician demographics

Here are the differences between pc analysts' and desktop support technicians' demographics:

PC AnalystDesktop Support Technician
Average age4242
Gender ratioMale, 79.4% Female, 20.6%Male, 89.8% Female, 10.2%
Race ratioBlack or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.9% White, 56.5% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pc analyst and desktop support technician duties and responsibilities

Pc analyst example responsibilities.

  • Used Microsoft SMS to manage software distribution and lookup hardware and software information.
  • Analyze and solve network issues using patch panels and switches, command line troubleshooting, and TCP/IP.
  • Install and configure Cisco Aironet VPN client.
  • Configure Cisco routers and switches for a major corporation.
  • Connect all user computers to network through TCP/IP, IPX.
  • Support VPN and remote users, LAN and wireless networks.
  • Show more

Desktop support technician example responsibilities.

  • Manage and troubleshoot network connectivity with TCP/IP
  • Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy WINTERMS on CITRIX platform.
  • Blackberry and android setup and activation.
  • Support a legacy system which requires a client certificate and a specific Java version and configuration.
  • Show more

Pc analyst vs desktop support technician skills

Common pc analyst skills
  • SCCM, 10%
  • Desktop Support, 7%
  • SQL, 5%
  • Customer Service, 5%
  • Computer System, 5%
  • Linux, 5%
Common desktop support technician skills
  • Customer Service, 12%
  • Desktop Support, 10%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Remote Desktop, 3%
  • Laptop Computers, 3%

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