Pc analyst vs help desk analyst

The differences between pc analysts and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc analyst and a help desk analyst. Additionally, a pc analyst has an average salary of $55,215, which is higher than the $37,318 average annual salary of a help desk analyst.

The top three skills for a pc analyst include SCCM, desktop support and SQL. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

Pc analyst vs help desk analyst overview

	PC Analyst	Help Desk Analyst
Yearly salary	$55,215	$37,318
Hourly rate	$26.55	$17.94
Growth rate	10%	10%
Number of jobs	53,014	87,591
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 50%
Average age	42	42
Years of experience	2	2

Pc analyst vs help desk analyst salary

Pc analysts and help desk analysts have different pay scales, as shown below.

	PC Analyst	Help Desk Analyst
Average salary	$55,215	$37,318
Salary range	Between $40,000 And $75,000	Between $26,000 And $52,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Pacific Investment Management Company LLC
Best paying industry	-	Government

Differences between pc analyst and help desk analyst education

There are a few differences between a pc analyst and a help desk analyst in terms of educational background:

	PC Analyst	Help Desk Analyst
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 50%
Most common major	Computer Science	Computer Information Systems
Most common college	Stanford University	Stanford University

Pc analyst vs help desk analyst demographics

Here are the differences between pc analysts' and help desk analysts' demographics:

	PC Analyst	Help Desk Analyst
Average age	42	42
Gender ratio	Male, 79.4% Female, 20.6%	Male, 71.8% Female, 28.2%
Race ratio	Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.9% White, 56.5% American Indian and Alaska Native, 0.4%	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between pc analyst and help desk analyst duties and responsibilities

Pc analyst example responsibilities.

Used Microsoft SMS to manage software distribution and lookup hardware and software information.
Analyze and solve network issues using patch panels and switches, command line troubleshooting, and TCP/IP.
Install and configure Cisco Aironet VPN client.
Configure Cisco routers and switches for a major corporation.
Connect all user computers to network through TCP/IP, IPX.
Support VPN and remote users, LAN and wireless networks.

Help desk analyst example responsibilities.

Used Java script for client side validations and to achieve other client-side functionality.
Manage TCP/IP base campus data communications facilities.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
Analyze and resolve issues with Linux and Java base POS systems.
Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.

Pc analyst vs help desk analyst skills

Common pc analyst skills

SCCM, 10%
Desktop Support, 7%
SQL, 5%
Customer Service, 5%
Computer System, 5%
Linux, 5%

Common help desk analyst skills

Customer Service, 15%
Troubleshoot, 9%
Technical Support, 6%
Phone Calls, 4%
Remote Desktop, 3%
Technical Issues, 3%