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Pc analyst vs help desk specialist

The differences between pc analysts and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc analyst and a help desk specialist. Additionally, a pc analyst has an average salary of $55,215, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a pc analyst include SCCM, desktop support and SQL. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Pc analyst vs help desk specialist overview

PC AnalystHelp Desk Specialist
Yearly salary$55,215$51,065
Hourly rate$26.55$24.55
Growth rate10%10%
Number of jobs53,01475,004
Job satisfaction--
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 48%
Average age4242
Years of experience22

Pc analyst vs help desk specialist salary

Pc analysts and help desk specialists have different pay scales, as shown below.

PC AnalystHelp Desk Specialist
Average salary$55,215$51,065
Salary rangeBetween $40,000 And $75,000Between $35,000 And $73,000
Highest paying City-New York, NY
Highest paying state-Alaska
Best paying company-Schulte Roth & Zabel
Best paying industry-Technology

Differences between pc analyst and help desk specialist education

There are a few differences between a pc analyst and a help desk specialist in terms of educational background:

PC AnalystHelp Desk Specialist
Most common degreeBachelor's Degree, 56%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Pc analyst vs help desk specialist demographics

Here are the differences between pc analysts' and help desk specialists' demographics:

PC AnalystHelp Desk Specialist
Average age4242
Gender ratioMale, 79.4% Female, 20.6%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.9% White, 56.5% American Indian and Alaska Native, 0.4%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pc analyst and help desk specialist duties and responsibilities

Pc analyst example responsibilities.

  • Used Microsoft SMS to manage software distribution and lookup hardware and software information.
  • Analyze and solve network issues using patch panels and switches, command line troubleshooting, and TCP/IP.
  • Install and configure Cisco Aironet VPN client.
  • Configure Cisco routers and switches for a major corporation.
  • Connect all user computers to network through TCP/IP, IPX.
  • Support VPN and remote users, LAN and wireless networks.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Pc analyst vs help desk specialist skills

Common pc analyst skills
  • SCCM, 10%
  • Desktop Support, 7%
  • SQL, 5%
  • Customer Service, 5%
  • Computer System, 5%
  • Linux, 5%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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