Pc analyst vs service desk analyst

The differences between pc analysts and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a pc analyst has an average salary of $55,215, which is higher than the $45,397 average annual salary of a service desk analyst.

The top three skills for a pc analyst include SCCM, desktop support and SQL. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Pc analyst vs service desk analyst overview

	PC Analyst	Service Desk Analyst
Yearly salary	$55,215	$45,397
Hourly rate	$26.55	$21.83
Growth rate	10%	-
Number of jobs	53,014	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 50%
Average age	42	37
Years of experience	2	-

Pc analyst vs service desk analyst salary

Pc analysts and service desk analysts have different pay scales, as shown below.

	PC Analyst	Service Desk Analyst
Average salary	$55,215	$45,397
Salary range	Between $40,000 And $75,000	Between $30,000 And $67,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between pc analyst and service desk analyst education

There are a few differences between a pc analyst and a service desk analyst in terms of educational background:

	PC Analyst	Service Desk Analyst
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 50%
Most common major	Computer Science	Information Technology
Most common college	Stanford University	-

Pc analyst vs service desk analyst demographics

Here are the differences between pc analysts' and service desk analysts' demographics:

	PC Analyst	Service Desk Analyst
Average age	42	37
Gender ratio	Male, 79.4% Female, 20.6%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.9% White, 56.5% American Indian and Alaska Native, 0.4%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	11%	13%

Differences between pc analyst and service desk analyst duties and responsibilities

Pc analyst example responsibilities.

Used Microsoft SMS to manage software distribution and lookup hardware and software information.
Analyze and solve network issues using patch panels and switches, command line troubleshooting, and TCP/IP.
Install and configure Cisco Aironet VPN client.
Configure Cisco routers and switches for a major corporation.
Connect all user computers to network through TCP/IP, IPX.
Support VPN and remote users, LAN and wireless networks.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Pc analyst vs service desk analyst skills

Common pc analyst skills

SCCM, 10%
Desktop Support, 7%
SQL, 5%
Customer Service, 5%
Computer System, 5%
Linux, 5%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%