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Pc support manager vs senior support technician

The differences between pc support managers and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc support manager and a senior support technician. Additionally, a pc support manager has an average salary of $88,845, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a pc support manager include pc support, help-desk support and teleconferencing. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Pc support manager vs senior support technician overview

PC Support ManagerSenior Support Technician
Yearly salary$88,845$74,459
Hourly rate$42.71$35.80
Growth rate10%10%
Number of jobs69,681113,499
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 48%
Average age4242
Years of experience22

Pc support manager vs senior support technician salary

Pc support managers and senior support technicians have different pay scales, as shown below.

PC Support ManagerSenior Support Technician
Average salary$88,845$74,459
Salary rangeBetween $58,000 And $134,000Between $48,000 And $114,000
Highest paying City-Durham, NC
Highest paying state-Pennsylvania
Best paying company-Pacira BioSciences
Best paying industry-Technology

Differences between pc support manager and senior support technician education

There are a few differences between a pc support manager and a senior support technician in terms of educational background:

PC Support ManagerSenior Support Technician
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Pc support manager vs senior support technician demographics

Here are the differences between pc support managers' and senior support technicians' demographics:

PC Support ManagerSenior Support Technician
Average age4242
Gender ratioMale, 77.5% Female, 22.5%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pc support manager and senior support technician duties and responsibilities

Pc support manager example responsibilities.

  • Manage all VTC live video conferencing work with installation and setup of Polycom camera and FX/Spider phone voice over I.P.
  • Manage all their PC needs including Novell, Appleshare, electronic mail, network and local backups and all desktop support.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Include staffing, SLA objective setting and metrics trending.
  • Negotiate with vendors to adhere to establish technology and LAN budget.
  • Configure remote assistance and desktop connection over the LAN using policy.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Pc support manager vs senior support technician skills

Common pc support manager skills
  • Pc Support, 22%
  • Help-Desk Support, 16%
  • Teleconferencing, 13%
  • OS, 9%
  • Technical Issues, 9%
  • Virus Protection, 8%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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