Pc support manager vs support lead

The differences between pc support managers and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc support manager and a support lead. Additionally, a pc support manager has an average salary of $88,845, which is higher than the $86,816 average annual salary of a support lead.

The top three skills for a pc support manager include pc support, help-desk support and teleconferencing. The most important skills for a support lead are customer service, cash management, and POS.

Pc support manager vs support lead overview

	PC Support Manager	Support Lead
Yearly salary	$88,845	$86,816
Hourly rate	$42.71	$41.74
Growth rate	10%	10%
Number of jobs	69,681	98,872
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 58%
Average age	42	42
Years of experience	2	2

Pc support manager vs support lead salary

Pc support managers and support leads have different pay scales, as shown below.

	PC Support Manager	Support Lead
Average salary	$88,845	$86,816
Salary range	Between $58,000 And $134,000	Between $63,000 And $118,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Apple
Best paying industry	-	-

Differences between pc support manager and support lead education

There are a few differences between a pc support manager and a support lead in terms of educational background:

	PC Support Manager	Support Lead
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Pc support manager vs support lead demographics

Here are the differences between pc support managers' and support leads' demographics:

	PC Support Manager	Support Lead
Average age	42	42
Gender ratio	Male, 77.5% Female, 22.5%	Male, 52.3% Female, 47.7%
Race ratio	Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between pc support manager and support lead duties and responsibilities

Pc support manager example responsibilities.

Manage all VTC live video conferencing work with installation and setup of Polycom camera and FX/Spider phone voice over I.P.
Manage all their PC needs including Novell, Appleshare, electronic mail, network and local backups and all desktop support.
Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Include staffing, SLA objective setting and metrics trending.
Negotiate with vendors to adhere to establish technology and LAN budget.
Configure remote assistance and desktop connection over the LAN using policy.

Support lead example responsibilities.

Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
Develop and manage a unify desktop/notebook PC image.
Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.

Pc support manager vs support lead skills

Common pc support manager skills

Pc Support, 22%
Help-Desk Support, 16%
Teleconferencing, 13%
OS, 9%
Technical Issues, 9%
Virus Protection, 8%

Common support lead skills

Customer Service, 12%
Cash Management, 12%
POS, 7%
Sales Floor, 7%
Payroll, 5%
Infrastructure, 5%