Personnel system manager vs service delivery manager

Differences between personnel system manager and service delivery manager duties and responsibilities

Personnel system manager example responsibilities.

• Operate CAS-B, a Unix base system, for inventory control and accomplishing work orders.
• Lead design of POS replenishment process and software design/implementation to significantly increase retail sales.
• Provide Admin support for computer users that need assistance with software issues, installs, troubleshoot, network issues/CAC log ins.
• Maintain security of both electronic and physical records against unauthorize access and release according to HIPAA, state and federal regulations.
• Conduct seminars on diversity and multiculturalism and integrate technology into these seminars through the use of PowerPoint presentations and multimedia.

Service delivery manager example responsibilities.

• Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
• Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
• Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
• Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
• Manage and execute ERP implementation and optimization work.
• Manage virtualization of two data centers and 72 disparate satellite locations.
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