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The differences between player services representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a player services representative and a contact representative. Additionally, a contact representative has an average salary of $33,776, which is higher than the $28,843 average annual salary of a player services representative.
The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.
| Player Services Representative | Contact Representative | |
| Yearly salary | $28,843 | $33,776 |
| Hourly rate | $13.87 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 218,951 | 185,124 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.
As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.
Player services representatives and contact representatives have different pay scales, as shown below.
| Player Services Representative | Contact Representative | |
| Average salary | $28,843 | $33,776 |
| Salary range | Between $22,000 And $36,000 | Between $27,000 And $42,000 |
| Highest paying City | Sacramento, CA | New York, NY |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | Diablo Country Club | City of Seattle |
| Best paying industry | Hospitality | Government |
There are a few differences between a player services representative and a contact representative in terms of educational background:
| Player Services Representative | Contact Representative | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between player services representatives' and contact representatives' demographics:
| Player Services Representative | Contact Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.6% Female, 64.4% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |