Player services representative vs customer care representative

The differences between player services representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a player services representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Player services representative vs customer care representative overview

	Player Services Representative	Customer Care Representative
Yearly salary	$28,843	$32,912
Hourly rate	$13.87	$15.82
Growth rate	-4%	-4%
Number of jobs	218,951	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Player services representative vs customer care representative salary

Player services representatives and customer care representatives have different pay scales, as shown below.

	Player Services Representative	Customer Care Representative
Average salary	$28,843	$32,912
Salary range	Between $22,000 And $36,000	Between $26,000 And $40,000
Highest paying City	Sacramento, CA	Urban Honolulu, HI
Highest paying state	Massachusetts	Hawaii
Best paying company	Diablo Country Club	Philadelphia Corporation for Aging
Best paying industry	Hospitality	Automotive

Differences between player services representative and customer care representative education

There are a few differences between a player services representative and a customer care representative in terms of educational background:

	Player Services Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Player services representative vs customer care representative demographics

Here are the differences between player services representatives' and customer care representatives' demographics:

	Player Services Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 35.6% Female, 64.4%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between player services representative and customer care representative duties and responsibilities

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Player services representative vs customer care representative skills

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Player Services Representative
Player Services Representative vs Customer Care Representative

Updated January 8, 2025

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