Player services representative vs customer service representative

The differences between player services representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a player services representative and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Player services representative vs customer service representative overview

	Player Services Representative	Customer Service Representative
Yearly salary	$28,843	$32,260
Hourly rate	$13.87	$15.51
Growth rate	-4%	-4%
Number of jobs	218,951	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 35%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Player services representative vs customer service representative salary

Player services representatives and customer service representatives have different pay scales, as shown below.

	Player Services Representative	Customer Service Representative
Average salary	$28,843	$32,260
Salary range	Between $22,000 And $36,000	Between $25,000 And $41,000
Highest paying City	Sacramento, CA	Des Moines, WA
Highest paying state	Massachusetts	Washington
Best paying company	Diablo Country Club	Oracle
Best paying industry	Hospitality	Insurance

Differences between player services representative and customer service representative education

There are a few differences between a player services representative and a customer service representative in terms of educational background:

	Player Services Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 35%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Player services representative vs customer service representative demographics

Here are the differences between player services representatives' and customer service representatives' demographics:

	Player Services Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 35.6% Female, 64.4%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between player services representative and customer service representative duties and responsibilities

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Player services representative vs customer service representative skills

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Player Services Representative
Player Services Representative vs Customer Service Representative

Updated January 8, 2025

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