Player services representative vs member service representative

The differences between player services representatives and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a player services representative and a member service representative. Additionally, a member service representative has an average salary of $31,395, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Player services representative vs member service representative overview

	Player Services Representative	Member Service Representative
Yearly salary	$28,843	$31,395
Hourly rate	$13.87	$15.09
Growth rate	-4%	-4%
Number of jobs	218,951	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

What does a member service representative do?

A member service representative is responsible for providing customer service support to an organization. Member service representatives' duties include responding to customer's inquiries and complaints, developing effective sales pitches, processing customer's requests and orders, creating reports, developing recommendations to improve the operation's performance, and escalating high-level concerns. A member service representative should maintain excellent customer service, as well as excellent time-management skills and the ability to multi-task, to work under pressure, and assist customers under minimal supervision.

Player services representative vs member service representative salary

Player services representatives and member service representatives have different pay scales, as shown below.

	Player Services Representative	Member Service Representative
Average salary	$28,843	$31,395
Salary range	Between $22,000 And $36,000	Between $21,000 And $45,000
Highest paying City	Sacramento, CA	Alameda, CA
Highest paying state	Massachusetts	Hawaii
Best paying company	Diablo Country Club	Tinker Federal Credit Union
Best paying industry	Hospitality	Insurance

Differences between player services representative and member service representative education

There are a few differences between a player services representative and a member service representative in terms of educational background:

	Player Services Representative	Member Service Representative
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Player services representative vs member service representative demographics

Here are the differences between player services representatives' and member service representatives' demographics:

	Player Services Representative	Member Service Representative
Average age	40	40
Gender ratio	Male, 35.6% Female, 64.4%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between player services representative and member service representative duties and responsibilities

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Player services representative vs member service representative skills

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

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Office and Administrative Industry
Player Services Representative
Player Services Representative vs Member Service Representative

Updated January 8, 2025

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