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The differences between player services representatives and service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a player services representative, becoming a service manager takes usually requires 4-6 years. Additionally, a service manager has an average salary of $74,009, which is higher than the $28,843 average annual salary of a player services representative.
The top three skills for a player services representative include guest service, data entry and customer service. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Player Services Representative | Service Manager | |
| Yearly salary | $28,843 | $74,009 |
| Hourly rate | $13.87 | $35.58 |
| Growth rate | -4% | 6% |
| Number of jobs | 218,951 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 52% |
| Average age | 40 | 44 |
| Years of experience | 12 | 6 |
Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Player services representatives and service managers have different pay scales, as shown below.
| Player Services Representative | Service Manager | |
| Average salary | $28,843 | $74,009 |
| Salary range | Between $22,000 And $36,000 | Between $47,000 And $116,000 |
| Highest paying City | Sacramento, CA | San Francisco, CA |
| Highest paying state | Massachusetts | New York |
| Best paying company | Diablo Country Club | Latham & Watkins |
| Best paying industry | Hospitality | Technology |
There are a few differences between a player services representative and a service manager in terms of educational background:
| Player Services Representative | Service Manager | |
| Most common degree | Bachelor's Degree, 35% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between player services representatives' and service managers' demographics:
| Player Services Representative | Service Manager | |
| Average age | 40 | 44 |
| Gender ratio | Male, 35.6% Female, 64.4% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 10% |