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Pos technician vs customer support technician

The differences between pos technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pos technician and a customer support technician. Additionally, a pos technician has an average salary of $39,820, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for a pos technician include pos systems, PC and technical support. The most important skills for a customer support technician are customer service, customer support, and SQL.

Pos technician vs customer support technician overview

POS TechnicianCustomer Support Technician
Yearly salary$39,820$36,361
Hourly rate$19.14$17.48
Growth rate10%10%
Number of jobs81,257117,102
Job satisfaction--
Most common degreeAssociate Degree, 45%Bachelor's Degree, 46%
Average age4242
Years of experience22

Pos technician vs customer support technician salary

Pos technicians and customer support technicians have different pay scales, as shown below.

POS TechnicianCustomer Support Technician
Average salary$39,820$36,361
Salary rangeBetween $24,000 And $65,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between pos technician and customer support technician education

There are a few differences between a pos technician and a customer support technician in terms of educational background:

POS TechnicianCustomer Support Technician
Most common degreeAssociate Degree, 45%Bachelor's Degree, 46%
Most common majorComputer Information SystemsBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Pos technician vs customer support technician demographics

Here are the differences between pos technicians' and customer support technicians' demographics:

POS TechnicianCustomer Support Technician
Average age4242
Gender ratioMale, 80.4% Female, 19.6%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 12.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.3% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pos technician and customer support technician duties and responsibilities

Pos technician example responsibilities.

  • Develop Java base IAM system components to manage security and authorizations.
  • Install hardware and maintain software for PC point-of-sales systems.
  • Convert systems from IBM to NCR.
  • Provide both SQL database and DSL troubleshooting.
  • Work in conjunction with NCR to complete tasks.
  • Install and maintain CCTV and relate surveillance components.
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Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
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Pos technician vs customer support technician skills

Common pos technician skills
  • POS Systems, 13%
  • PC, 8%
  • Technical Support, 7%
  • SQL, 6%
  • Point-of-Sales, 6%
  • Remote Support, 6%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

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