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Production support analyst vs analyst

The differences between production support analysts and analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a production support analyst, becoming an analyst takes usually requires 2-4 years. Additionally, a production support analyst has an average salary of $74,571, which is higher than the $73,007 average annual salary of an analyst.

The top three skills for a production support analyst include application support, management system and java. The most important skills for an analyst are customer service, troubleshoot, and data analysis.

Production support analyst vs analyst overview

Production Support AnalystAnalyst
Yearly salary$74,571$73,007
Hourly rate$35.85$35.10
Growth rate10%11%
Number of jobs178,536253,138
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 67%
Average age4244
Years of experience24

What does a production support analyst do?

A production support analyst is responsible for supporting the information technology team on improving network infrastructures, performing systems configurations, and resolving technical issues. Production support analysts inspect inconsistencies on network systems, strategizing techniques to stabilize and maintain the efficiency of various software applications and hardware tools. They analyze the current technology trends and look for opportunities to design new technology solutions that would maximize the company's productivity and improve business operations. A production support analyst also creates reports on system findings for reference, including recommendations to prevent the reoccurrence of glitches and defects.

What does an analyst do?

Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.

Production support analyst vs analyst salary

Production support analysts and analysts have different pay scales, as shown below.

Production Support AnalystAnalyst
Average salary$74,571$73,007
Salary rangeBetween $61,000 And $90,000Between $53,000 And $99,000
Highest paying CityRedmond, WAJersey City, NJ
Highest paying stateDelawareNew Jersey
Best paying companyMetaThe Citadel
Best paying industryFinanceTechnology

Differences between production support analyst and analyst education

There are a few differences between a production support analyst and an analyst in terms of educational background:

Production Support AnalystAnalyst
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 67%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityNorthwestern University

Production support analyst vs analyst demographics

Here are the differences between production support analysts' and analysts' demographics:

Production Support AnalystAnalyst
Average age4244
Gender ratioMale, 66.7% Female, 33.3%Male, 52.4% Female, 47.6%
Race ratioBlack or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 53.5% American Indian and Alaska Native, 0.4%Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2%
LGBT Percentage11%12%

Differences between production support analyst and analyst duties and responsibilities

Production support analyst example responsibilities.

  • Manage defects and configurations for code promotions utilizing ETL providing pivot table leadership reports.
  • Develop multiple database applications to streamline and automate core processes: including human resources in-boarding, payroll systems and article/advertising layouts.
  • Develop the client front-end using JSP, HTML, CSS and JavaScript.
  • Work with QA team for testing and test data and script preparation in PERL.
  • Build DataStage jobs, UNIX scripts, Perl scripts, store procedures, functions, triggers and packages.
  • Oversee all security controls, UI, users, groups, roles, profiles and rules in Salesforce.
  • Show more

Analyst example responsibilities.

  • Manage support incidents and mitigate customer issues meeting or exceeding establish SLA's.
  • Manage database including all ETL procedures, optimize SQL query to build an online sales platform.
  • Lead the requirement gathering effort from key customers for development of new JAVA applications and for troubleshooting customer issues.
  • Provide hands-on technical support and managing custom software, windows base systems, networking solutions, and database systems.
  • Initiate and lead quality improvement projects to address KPIs such as production, error rate, and turnaround time.
  • Help develop and handle both on and offsite SEO solutions as well as managing local campaigns and international SEO efforts.
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Production support analyst vs analyst skills

Common production support analyst skills
  • Application Support, 11%
  • Management System, 8%
  • Java, 7%
  • Unix, 6%
  • Linux, 5%
  • Production Environment, 3%
Common analyst skills
  • Customer Service, 13%
  • Troubleshoot, 6%
  • Data Analysis, 6%
  • Management System, 5%
  • Project Management, 5%
  • Strong Analytical, 4%

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