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The differences between production support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support analyst and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $74,571 average annual salary of a production support analyst.
The top three skills for a production support analyst include application support, management system and java. The most important skills for a support lead are customer service, cash management, and POS.
| Production Support Analyst | Support Lead | |
| Yearly salary | $74,571 | $86,816 |
| Hourly rate | $35.85 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 178,536 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A production support analyst is responsible for supporting the information technology team on improving network infrastructures, performing systems configurations, and resolving technical issues. Production support analysts inspect inconsistencies on network systems, strategizing techniques to stabilize and maintain the efficiency of various software applications and hardware tools. They analyze the current technology trends and look for opportunities to design new technology solutions that would maximize the company's productivity and improve business operations. A production support analyst also creates reports on system findings for reference, including recommendations to prevent the reoccurrence of glitches and defects.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Production support analysts and support leads have different pay scales, as shown below.
| Production Support Analyst | Support Lead | |
| Average salary | $74,571 | $86,816 |
| Salary range | Between $61,000 And $90,000 | Between $63,000 And $118,000 |
| Highest paying City | Redmond, WA | San Francisco, CA |
| Highest paying state | Delaware | California |
| Best paying company | Meta | Apple |
| Best paying industry | Finance | - |
There are a few differences between a production support analyst and a support lead in terms of educational background:
| Production Support Analyst | Support Lead | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 58% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support analysts' and support leads' demographics:
| Production Support Analyst | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.7% Female, 33.3% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 53.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |