Program manager-acquisitions vs call center manager

The differences between program managers-acquisitions and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a program manager-acquisitions has an average salary of $99,378, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for a program manager-acquisitions include program management, DOD and cycle management. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Program manager-acquisitions vs call center manager overview

	Program Manager-Acquisitions	Call Center Manager
Yearly salary	$99,378	$37,614
Hourly rate	$47.78	$18.08
Growth rate	16%	6%
Number of jobs	127,006	123,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

What does a program manager-acquisitions do?

Acquisitions program managers require skills in communication, conflict resolution, knowledge of project management principles, and leadership in order to effectively execute the tasks of this career. Some of the additional tasks include the development and coordination of program acquisition planning, support documentation, and program rating.

What does a call center manager do?

Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.

Program manager-acquisitions vs call center manager salary

Program managers-acquisitions and call center managers have different pay scales, as shown below.

	Program Manager-Acquisitions	Call Center Manager
Average salary	$99,378	$37,614
Salary range	Between $67,000 And $145,000	Between $23,000 And $60,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Maryland
Best paying company	-	Scantron
Best paying industry	-	Technology

Differences between program manager-acquisitions and call center manager education

There are a few differences between a program manager-acquisitions and a call center manager in terms of educational background:

	Program Manager-Acquisitions	Call Center Manager
Most common degree	Bachelor's Degree, 69%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Program manager-acquisitions vs call center manager demographics

Here are the differences between program managers-acquisitions' and call center managers' demographics:

	Program Manager-Acquisitions	Call Center Manager
Average age	47	47
Gender ratio	Male, 65.6% Female, 34.4%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.5% Asian, 8.8% White, 65.8% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between program manager-acquisitions and call center manager duties and responsibilities

Program manager-acquisitions example responsibilities.

Participate, manage, outline and price RFP's.
Manage implementation of referrals, coordinate assignment of new physicians and create support network for transitioning patients during clinic closure.
Represent the logistics business division for all quality relate issues including process development for all ISO and Non-ISO certify warehouse locations.
Identify available technologies and standards that satisfy DHS functional and system requirements.

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Program manager-acquisitions vs call center manager skills

Common program manager-acquisitions skills

Program Management, 19%
DOD, 10%
Cycle Management, 6%
Risk Management, 6%
Acquisition Strategy, 6%
HR, 5%

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%

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Zippia Careers
Executive Management Industry
Program Manager-Acquisitions
Program Manager-Acquisitions vs Call Center Manager

Updated January 8, 2025

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